6/10 Good
7 November 2024
Kind staff, hotel needs a deep clean and an update
The staff were very helpful and kind, welcoming, and prompt. That's the good part.
But...
Our stay had quite a few issues. Our keycards kept needing to be reset; once when we were in towels after using the jacuzzi outside, and two other times, for a three night stay. And we were the furthest away possible from the office, the far building on the opposite side.
The room had terrible lighting and the bathroom fan sounded like it was about to fall out of the ceiling.
The refrigerator only worked as a freezer; if you turned the cooling down it just defrosted the small "freezer" section and dripped everywhere. So all of our drinks were frozen.
The bed was comfortable, but the comforter was short, we could only pull it up to our mid-torso. The room desperately needed a deep clean. There was what looked like blood on one wall, and smudges of dirt and guck on others, and accumulated dust and dirt on all the baseboards in the bathroom.
Lastly, the television was possessed. It only worked on 3 channels, and would randomly pause, glitch, or just shut off. The same happened when we logged into our Netflix; it would pick a spot and pause for 30 seconds, then fast forward to catch back up.
All together it made relaxing very difficult, which was needed on a bereavement trip.
The free breakfast was fine, although not many options if you have dietary restrictions or allergies.
Sarah Jane
Sarah Jane, 3-night trip
Verified Hotels.com guest review
