George on reception was amazing, very personable made us feel welcome and special, however we were dissatisfied at the end of the night when we went to the lounge bar for a drink, was told to sit anywhere and someone would come, they didn’t. We waited 15 mins listened to the music which was good, but then thought we’d go to the bar to see if we could get served there. We waited ages and managed to get the security guards attention, who asked someone to serve us, we still had to wait 15 mins after that for someone to come and serve us. Not how we wanted the evening to end!