The floor is sinking away in room 313. All the furniture is leaning as the floor slopes from both walls to the center of the room.
Troy
Troy (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 16 日
Jorge
Jorge (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 15 日
Stopped for a quick overnight during a road trip.
theresa
theresa (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 2 日
Christopher
Christopher (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 28 日
Richard
Richard (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 27 日
Michael
Michael (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 21 日
Cassandra
Cassandra (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 16 日
Algae outbreak no water usage
Rodney
Rodney (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 13 日
Reese
Reese (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 6 日
Avoid!
Fire department was there when I arrived because the fire alarm was activated. At 5:00 am it was activated again. Everyone was woken up for another false alarm. I changed hotels! And NOT clean!
Stephanie
Stephanie (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 9 日
Jordan
Jordan (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 6 月 8 日
I think I may have gotten catfished by the overall rating. The original and replacement rooms both smelled like sweat and musty body odor, and the shower didn’t work. I will say the staff were friendly and inviting though.
Matthew H
Matthew H (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 31 日
Kayla
Kayla (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 29 日
Nice place
Aimee
Aimee (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 26 日
LINDA
LINDA (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 24 日
This is our 2nd year in a row staying here. It’s clean close to Eastern Illinois University. We will be back next year.
Jennifer
Jennifer (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 5 月 14 日
N/a
When I got to my room it had sh**t particles in the toilet,hair in the tub and room carpet was not vacuum! The service was pleasant and nice.
Rosalind
Rosalind (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 11 日
Staff was amazing
Tasha
Tasha (1 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 5 月 11 日
Don't stay at the Best Western Heartland Inn Mattoon Illinois. The "battery" in my door dies because they don't bother to routinely maintain them. So I had to wait for the manager/warden to let me in every time I wanted to leave. Additionally the USB port is broken, so I didn't even have a phone in my . Hortible maintenance and service.
Dana
Dana (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 5 月 7 日
I didn’t like checking in and then finding out the entire hotel is basically under construction due to a water pipe burst, and my room and third floor smell like a paint warehouse and lamps from rooms in the hallways. When I booked my room there was no explanation that this hotel is under construction. I would never of booked here if I knew this. And probably will never stay at a Best Western again.
RICK
RICK (1 晚商務旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 25 日
Good quiet hotel, even though there was work being done on the building the staff made it well aware, it was very easy to get to my room still and there were no interruptions due to the noise one of the best hotels I've stayed in will be booking best western more in the future!
Robert
Robert (1 晚友伴旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 3 月 23 日
Just okay
Fast easy check in. Pool and hot tub drained. Construction in lobby. Room very small for all the furniture. Not enough space for 4 people. Walls in bad shape.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 23 日
Spencer
Spencer (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 3 月 10 日
Juan
Juan (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 9 日
It was being worked on but it was a nice room. Would stay again.