Filthy, roach infected room with no ventilation or extractor. This hotel does not have a preventative maintenance, shower leaks, heather not working and main door lock damaged. Report given to front desk with no response. Place smells like marijuana (weed) all the time and people partying at 2 a.m with loud music; this was also reported to front desk. We left before check out day due to the terrible service and accommodations provided. Worse hotel ever!!.
Joseph
Joseph (8 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月22日
Alex
Alex (3 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月18日
More towels needed in rooms safety issue
The room had only 2 towels no bath mat so after use of the shower the bathroom was wet and I slipped very dangerous more towels needed in rooms
Marcia
Marcia (1 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月14日
Dirty old sheets. They added for parking and a 20 service fee above the one already taken. Loud right off the freeway.
Brian
Brian (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月7日
Andres
Andres (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月6日
Daniel
Daniel (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月1日
Loyal Customer
Well the hotel is great the guests are terrible dragging chairs, slamming doors all night, banging on walls,furniture in the rooms talking outside in front the rooms loud multiple groups hanging outside very chatty other then that I’m glad I had somewhere to rest while I’m going through a crisis I wish I didn’t have to pay all the extra fees always and I could’ve had more discounts like free rooms from all the booking I did but I love the staff here and the hotel very convenient thanks grand hotel for my stays!.
KAPHINA
KAPHINA (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月26日
Roach infested & Poor Conditions
The room was a poolside view. I originally asked for a smoking room but was informed via e-mail that all rooms are non smoking. They could’ve fooled me. There’s no trash can in the room. No ice bucket or trays for ice. The bathroom was non properly cleaned. There was hair on the walls in the shower. There was a whole in the wall like someone got into a fight. The walls were dirty. There was a stain on the chair like someone pissed on it. I woke up and killed 3 roaches. I immediately checked out. I was afraid I would catch something or bring rodents back. The plug outlets were loose I was afraid I would get shocked. The lamp was dirty. Beware of room twosixteen. I took video not pictures. Sorry.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2024年11月18日
Not worth the price
Ankle-deep water in bathtub before use; likely source from toilet. Furniture is old and worn-out. Television remote control not compatible with TV. Linens were clean, but no bath mat. Also included surcharges for parking and "resort," which is silly.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2024年11月18日
Robert A
Robert A (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月18日
carlos
carlos (3 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月16日
Didn’t stay there couldn’t get my money back. It was a Drugs,infested motel. I was here for my life. It was like watching a real movie in front of the door where I’m supposed to stay. I was on the street to looking for something else because I was scared drugs Was right by my door shot up snot
Colleen
Colleen (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月13日
Anthony
Anthony (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月11日
Janice
Janice (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月8日
You get what you pay for
Lots of issues. No refrigerator or microwave. No liners for ice buckets. Tv is extremely small. Very low water pressure in shower.
Ac is ice cold. Bed was very comfortable, but sheets were on top of blanket.
ANTHONY
ANTHONY (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月8日
Bad
Nathaniel
Nathaniel (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月2日
Worst place ever
The Marijuana smell was horrible. The rooms were nice but the hallways was horribly unconfotable. The place looks very unsafe. Loud noice from the other rooms. The online websites looks nothing like the place. The place needs renovation. Smell really bad. I was very afraid.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2024年10月27日
Donna
Donna (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月23日
Wilberth
Wilberth (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月22日
Um dos piores hoteis que já fiquei.
Atendente rude, quarta sem energia, mais de 2 horas e meia esperando e sem solução. Até que finalmente me arrumaram outro quarto. Anotei bem o nome para não voltar mais.
Marcio Damianni
Marcio Damianni (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月20日
Roger
Roger (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月20日
真實旅客
2 晚商務旅程
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月14日
Never coming here again
On arriving at the hotel, there were people outside talking loudly and the smell of Marijuana was unbearable. After entering the room, I noticed a roach crawling on the wall and immediately killed it. Another one appeared later. The room had a not so pleasant order, the dresser was broken, the refrigerator was rusted and there was no telephone in the room.