i like to get my refund for one night stay in Galataport hotel because at 1 am the AC stopped working and the front disk came to fix it and after 20 minutes said he will call the responsible person to come and fix it, after afew minutes he came back and said they are not answering their phones and they will fix it tomorrow. The next day we had to leave the hotel for all day and at 5 pm my wife and I came back the front disk said no one came to fix it yet, i asked for another room and he said no room is vacant, i was frustrated at that time and asked i like to talk to the owner and he talk to someone and then he said you have to move to the next door hotel, had no choice so it took me along time to move my belonging, because the next door hotel did not had elevator. We had very bad experience from hotel and their front disk in our stay