Soy viajera y visito siempre varios Hoteles para conocerlos, en este caso las Instalaciones excelentes, los restaurantes muy malos nada de alimentos súper limitados y en los “bonitos” no pude entrar por que vengo con un menor , no incluye el gym, nadie me explicó los servicios del hotel; Room service nunca contestó por la tarde ni en la noche, no tienen cuarto de hospitalidad, el café es puro espresso no hay descafeinado en cuarto; la de front desk cero amable, no hay camastros a pie de playa, Eso si los meseros de restaurante y alberca muy amables ellos compensaron el pésimo servicio del hotel, no valió la pena pagar el all inclusive, conclusión si no fuera por la hermosa vista y la playa hermosa que tienen los cuartos no volvería a pagar la misma cantidad.
Angela
Angela (3 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月4日
Un valneario popular es mejor que esto
A sido nuestra peor experiencia viajando fue tan mala que quicimos cancelar desde el dia siguiente pero no nos dejaron hacerlo. La comida para ser un todo incluido la peor que hemos comido las bebidas limitadas economicas en vaso de plastico, un valneario popular es mas lujoso que esto.
carlos e
carlos e (7 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月25日
La atención del personal no es la mejor, los colchones son muy aguados.
Las habitaciones son muy espaciosas y limpias.
Al área de las albercas le da el sol hasta después de las 4:30 de la tarde así que si eres muy friolenta puede ser un punto.importante a considerar
La vista al mar es muy bonita, sin embargo considera que es complicado para niños meterse porque es profunda el área y peligrosa, siempre tienen la bandera roja.
José Neguib
José Neguib (3 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月16日
Erika Liliana
Erika Liliana (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月4日
Victor
Victor (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月29日
Not clean. Still seemed dirty from previous guests. Pools also seemed dirty. Some rude staff. Average but wouldn’t come again.
Daisy
Daisy (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月28日
Carlos Anthony
Carlos Anthony (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月28日
Excelente
Armando
Armando (4 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年11月27日
This was our first trip to Peurto Vallarta. The Grand Park Royal is in a beautiful spot (10 min by cab) to the Zona Romantica. We were able to climb thr beach boulders for 35 min to Playa Paredon and we walked to Los Arcos, finding a quiet beach along the way with no one else there. Thr hotel itself is well.positioned with all rooms looking over the beach and ocean. We watched whales breaching in the morning while sipping coffee on our balcony. We swam, floated and enjoyed the salty surf in the afternoons. Every night offers different types of entertainment and the only downside to this is that you cant escape the loud music and excited screams of other guests. After 11pm all was quiet again so its only a small inconvenience. If you are looking for quiet, adults only there is a rooftop patio and pool (more $$) otherwise youre stuck with a variety of familes and loud entertainment during the afternoons. The food was decent (some days better than others) the staff was amazing and friendly. In room coffee wasnt available because the resort couldnt get the nespresso pods they needed, but the cafe had everything we needed. Bring a hairdryer... they dont supply them or just live with wet hair all day every day. If i was the kind of person who liked repetitive holidays I would go back!
Sarah Magdalen
Sarah Magdalen (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月26日
ELIOT OMAR
ELIOT OMAR (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月26日
Rafael
Rafael (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月25日
Relaxing......
Juan
Juan (5 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年11月23日
Ryan K
Ryan K (9 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月22日
The food was really good and the staff was helpful and nice
Aaron
Aaron (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月22日
Un muy buen lugar para descansar y disfrutar
Beta
Beta (2 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年11月17日
We stayed 9 days hardly any one spoke English so hard to talk to staff food was very limited on variety and was almost always cold pool chairs were broken and good ones were taken by 7am pool dosnt open till 8 room was clean but some times doornob wouldn't work other than that trip was ok
leslie a
leslie a (8 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月16日
El servicio que todo estaba incluido,
Mariana Mejia
Mariana Mejia (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月15日
The semi private beach with sand made accessing the ocean wonderful.
Staff were fantastic
Jeffrey
Jeffrey (6 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月15日
Loved the 10 Service from the following Personnel:
Roberto Palomar - Registration - 10 Service (Spoke English- Great Job!!! )
Francisco Lemus - Manager of Reservations/Registration/(10 Francisco Treated us like Family when we asked for
Services from Concierge throughout our stay!!!)
Fátima - Registration
Alfonso -Server at Buffet
Moses - Server at Buffet
Filiberto - Server at Buffet
Fernando - Sand Beach Serverm
Carolina from the Cafe - 10 Service
Laura - Kitchen Refilling - Buffet trays
Ruth
Expedia 真實旅客評價
10/10 完美
2024年11月15日
This was our first time on the west side of Mexico and it was an excellent vacation! The staff is amazing. Brianda makes the best after- dinner mudslides and Manuel "always a double" is a gem! Jorge, Carlos, George, and Israel are the BEST! The staff works very hard to ensure you're taken care of. Food was excellent! Best mole I've ever had! I felt very safe. Our room was always clean and we even had turn-down service ❤️ Beach is great- just missing more loungers for the non-pool people like us!
Patricia
Patricia (8 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月13日
Ruth
Ruth (7 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年11月12日
The Hotel is not a 5 star hotel as promoted the rooms were dirty and with mold, pools were dirty and old needed to be resurfaced. We found unsafe areas for kids or even adults for that matter with missing rails on balconies and broken glass.
And I found two pieces of hard plastic items inside my soup in El Pescador Restaurant.
I complained about every single item I just listed and absolutely nothing was done the only thing I was told was that they were going to report it to management however no one came to addressed any of my complaints during my stay of 6 days which I regret taking my family there in the first place.