service is good, front desk people are very nice, very helpful. room is clean.
真實旅客
1 晚行程
Expedia 真實旅客評價
10/10 完美
2025 年 11 月 10 日
Good breakfast bed too hard
Becky
Becky (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 10 月 29 日
The hotel was great. What wasn't was the service itself that Hotels.com provides. Why would i leave a bad review of a hotel when you have nothing to do with that? The bad review would belong to them, not you. The fact that you had my booking (and my money) and THEY DIDN'T when I got there at 11pm with my young son is why you're getting a bad review. It took me FIVE minutes to find the phone number on Google (i couldn't find it on the app) so that i could speak with a person just to find out that their customer service is done from India and i couldn't understand either of the people that I finally got on the phone with me. They said the mistake was a software error. They had to call the front desk at the hotel twice to fix this and get me a room. The whole thing took an hour! We didn't get to our room until midnight. I was offered an apology but that's it. No discount on a future room, nothing. What, then, gives me the confidence to use Hotels.com again? Absolutely nothing.