Thought with my on line reservation completed easily meant I just had to show up at the desk for check-in with my photo ID and CC like any normal Hotels.com reservation. WRONG!! subsequent emails to me indicated I was staying in one of three properties (resulting in hopes I am in the right one), that I would have to complete a registration form on line, including submitting my ID and CC info on line (I had no idea how to do that-therefore after completing form I could not submit it because it was incomplete), an email stating 2 days before checkin I would receive my room number and code to enter AND by the way there would be no one there so since my reg was incomplete and unable for submission. Subsequent emails then requested I take a picture of my ID and CC and send it. We showed up for checkin and because none of my previously mentioned info was received the cleaning women had no record of us or which room was ours. Bottom line, instead of a water-view room as advertised we had a room next to a very busy 4 lane road. The stay was potentially very nice but the trauma from registration disaster affected our stay greatly. HOWEVER, KUDOS TO THE STAFF WORKER BY THE NAME OF SUSAN. SHE SAVED THE DAY WITH HER COMPASSIONATE ASSISTANCE TO HELP CONTACT THE SUPERVISOR WHO RESOLVED THE ISSUE SO WE COULD COMPLETE OUR STAY. IF NOT FOR SUSAN, WE WOULD HAVE LEFT PROPERTY AND REQUESTED A REFUND.
Kenneth
Kenneth (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月27日
We arrived at the hotel at 7pm
And our room wasn’t ready. We went downstairs to eat and check out the property, came back to our room at 8, still not ready. Thankfully the pool was hot so we were able to use that while the room finally got readied… then got woken up to construction in the opposite side of the waterway at 7am. Not the hotels fault but still not great!
melissa
melissa (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月27日
Super cute hotel!
Super cute hotel! The room was very comfortable and the views were amazing. Would definitely come back!
Caroline
Caroline (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月24日
Have stay here
Amazing view and location was accessible to everything we needed.
Nehames
Nehames (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月20日
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025年1月7日
Linda
Linda (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月21日
Lumpy beds
2 night stay. Fairly basic, on the water/canal. Beds were terrible
James
James (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月9日
Weekend get away
We really did enjoy our stay. The thing we did not like was the floor in our room was dirty and we had to walk with our shoes on all the time. Other tgen that it was super cute and great location.
Laura
Laura (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月18日
Disappointed
I must say I was completely disappointed. Even though the location of the actual property was very nice there were so many issues that made my stay unsatisfactory. I started off trying to check in my room that was texted to me and was unable to. After trying and trying I figured I had to call the phone number from the reservation. They proceed to tell me they switched room and forgot to inform me. My room was water view but literally could hear every guest talking from 7 am when they went out in the morning until night! The room smelled horrible- like urine! The toilet ran all day and night. The TV was awful because unless you sign in with your provider you have the most limited channels to watch! Breakfast in the morning was ok… coffee two days out of four had coffee grinds in it and was not drinkable!!! The exact same selections every single day. Lastly….. the parking? Oh my goodness horrible! If you don’t luck out and get a space you have to park down the street in a lot. But even in the lot ( if you even call it that) was so small that it made it so difficult to park every day. It’s just a shame because it’s a great area but all these things made it so hard to fully enjoy. Unfortunately I will not be going back there, and I suggest anyone that plans to us fully aware of exactly how it is!
MICHAEL
MICHAEL (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月10日
Awesome place
Terry
Terry (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月8日
Frank
Frank (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月5日
Antonia
Antonia (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月5日
5 thank you 🙏 the stay and the room was decent and clean .. I appreciate the house keeping and Customer service
Geiler
Geiler (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月30日
Working with the travel company has been a nightmare. We chose the location of Naples and it ended up being 85 Miles south of the location we needed. We immediately had to turn around and go north not staying in the room. The property manager(Amaryllis) has been exceptional, Immediately offering a full refund. Unfortunately, Travelocity has been horrific in terms of contacting the property and processing the refund. We have called multiple times being on the line for 30 minutes without them finding our reservation… Totally unacceptable. Will not work with Travelocity again unless this is resolved quickly. Thank you
Sheryll
Sheryll (1 晚行程)
Travelocity 真實旅客評價
8/10 很好
2024年10月4日
I like it
Thomas
Thomas (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月29日
very good!!!
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年9月18日
Cale
Cale (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月16日
Bad
Lyncoln
Lyncoln (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月10日
SENEM
SENEM (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年8月30日
Jess
Jess (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月30日
Denise
Denise (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年8月20日
Not worth $200 a night. Crappy bed, AC, shower, no cleaning of rooms …
Breakfast was awful, avoid.
Douglas
Douglas (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月18日
A ne pas rater
Super ville et cette chambre particulierement est la meilleure de toutes. On recoit un mail avec le code de la chambre. C'est plus un enorme piece avec des lits immenses, coin salon et coin cuisine. Vue sur la riviere c'est calme de ce côté(de l'autre c'est la route).
Petit dejeuner servie au bord de l'eau, il a a dispo des kayaks (les paddles pas en fonction mon mari a coulé avec 😬). Le plus bel endroit que nous avons vu.