克里夫蘭市中心 GLS 酒店 - 克里夫蘭

Location was great, off site parking however with no major events it was reasonable. Requested late checkout (1p) which was additional fee more then original room cost. Noon check out was no charge but they approved for check-in by mistake. Issue was addressed prior to check in and confirmed by representative. At 11a we were intruded upon gathering our belongings by cleaning crew who said we had to leave and there was no confirmation of any late checkout. Also, there was no cable connection in bedroom only TV and box, no cable cord to box. I was told by service to use one in main area, or sleep on the couch. All in all it was frustrating and not an agency I would recommend or use again.

I received multiple calls prior to arrival asking on check-in time, I specified guest would be in on a late flight and would arrive around 11:30 pm and all was confirmed. When the guest arrived they didnt have a room available for him and had given his room to someone else. He was in Cleveland for an early morning meeting and had to look for another place to stay at midnight. We are also very disappointed in the service received when putting in the complaint. Sent emails with no return and called customer service promising a call back within an hour and still waiting 3 days later.

Suite was located in a great area! Once we figured out where to go, we were fine. BUT I will say carpets need to be ultra cleaned or replaced, stains on them thru out!

Wouldn't call it a "Luxury Suite," but it was nice. Pleasant and comfortable. Interesting floor plan. Had to go to the front desk for an ice-cube tray. The attendant was very gracious, loaned me one of his. Ought to co-ordinate better with the staff of the building, to deal with things like parking, check-out, trash & recycling. Got different stories from different sources

Very inflexible and painful check-in process. Immediately after booking I realized that they don't offer any form of late night check-in. I immediately (within 30 minutes) requested that they cancel my booking as they would be unable to accommodate my arrival time. The solution they offered me was to check in the next morning...and sleep on the street the first night I guess...? After 10+ emails, they offered me a 50% refund. Totally unacceptable as they could have simply cancelled my reservation immediately after I booked it and offered it to another potential guest. If a listing doesn't operate like a true Hotel, offering 24/7 check-in, it should not be listed on hotels.com or should make this very obvious before booking.