2/10 欠佳
2024年12月28日
Hotel tried to scam us! Beware!
Nice hotel, good food and service. The beach is also ok, although it is not turquoise water or crystal clear. My partner and I stayed in a bungalow in Isleta, which is a private island, part of the hotel. To get there, you must take a short boat ride. Although we had a good time, it’s definitely not deserving of 5 stars. It is more of a four star hotel. Also, the hotel tried to scam us upon check out. The hotel tried to charge $600 US dollars to our room for charges we did not make. This left a bad taste in our mouth and as a result, I would not recommend staying here. We literally had to ask for an itemized bill and go through each charge in order to dispute the fictitious charges. Once I asked to speak with a manager and argued the fraudulent charges they finally agreed to deduct them from our bill. We asked for an explanation and a response from management but to date have not received one. Although it is reputed to be the best hotel in the area, I would hot recommend this hotel. If you do decide to stay here, make sure you take a picture of every receipt and bill at the restaurants and bars. I assure you they will also try to scam you. It is a real shame. For this reason, I am giving this hotel one star.
Roger
Roger (3 晚行程)
Hotels.com 真實旅客評價
