It started off being given 2 single beds when we had specifically booked a double bedded room.
The bed was very hard, but moreover it creaked so very badly with the slightest movement I never got a full nights sleep all the time we were there.
Sheets were stained, bedding had holes in it.
Tv was hanging off the wall and not connected.
Great pool area and sun beds, the rooms downstairs did look better than the one we had upstairs.
The lady who worked on reception was beautiful and always had a smile for you.
But the old guy is rude, and never seems to move from the chair by reception just on his phone all the time with the fan pointing directly on him.
He was extremely rude to my friend who came to visit. Not allowing us to sit in reception or by the pool, instead ushering us to the closed restaurant at the front.
The road at the front of our balcony was extremely noisy and often heard people throwing up on their way home.
In fact we cut our losses and left several days early. Never done this in India before.
真實旅客
15 晚行程
Hotels.com 真實旅客評價
10/10 完美
2023年12月31日
We stayed at the Serenity for 2 weeks. Very helpful and courteous staff specially the manager. Great location for the beach and nearby to lots of restaurants and evening entertainment.
Niru
Niru (14 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2023年10月12日
include breakfast as well
Ankit
Ankit (3 晚行程)
Expedia 真實旅客評價
4/10 一般
2023年1月6日
Property scores 0 on aminities.
TV cable connection does not work.. It's a basic necessity. Female staff was very rude.. Told us to vacate room immediately.. When v wer in talks of extension.. Our child was in well.. She knew about it.. Yet she told us to vacate immediately.. After staying at property for 6 days.. Without giving option. She even told us.. She doesn't care if v submit a negative review for her rude behaviour.
Ashish
Expedia 真實旅客評價
4/10 一般
2020年2月25日
Do not recommend
Very noisy, right off the street, you can't sleep at night
The breakfast was very boring and one-sided, with no fruit or salad
Aivar
Aivar (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2019年12月2日
Anne
Anne (15 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2019年11月7日
Lovely, clean hotel. Room was clean and bright
Friendly and helpful staff. Good breakfast
Couldn’t ask for more
Martin
Martin (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2019年4月29日
Julie
Julie (18 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2019年3月14日
Great Stay
Nice little apartment complex close to the main shops, bars, restaurants and the beach.
The bathroom was recently refurbished and was very good.
Breakfast was served at the adjacent restaurant Karlton's Horizon Grill. Basic breakfast with a choice of eggs, toast, cereal, tea. coffee etc
Didn't use the pool area but it looked nice.
The only downside was that the bed linen and towels had seen better days but I certainly wouldn't let such a trivial thing put me off staying again.
WIFI is free and you receive 2 x bottles of water a day
David
David (12 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2019年3月3日
真實旅客
13 晚行程
Expedia 真實旅客評價
10/10 完美
2019年1月29日
Have stayed at Serenity for a few years now and it just gets better, so safe and comfortable, can recommend it to anyone
Barbara
Barbara (22 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2018年11月21日
Low price accommodation but all staff are very keen to help you . Breakfast included in the cost was excellent .