Overall beautiful property and amazing food but have to take few stars off due to service discrepancy for a 5 start hotel.
-1 star for lacking international phone number that we could communicate pick-up time change when bus schedule delayed.
-1 star because we ask for ice deliver to our room at lobby and ice never came.
-1 start for my hair oil disappear after room cleaning.
Pearl
Pearl (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月28日
住宿及食物質素高,職員服務一流,A
KA WO
KA WO (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月13日
Yu
Yu (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2023年11月24日
Mun Yee Ruby
Mun Yee Ruby (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2023年4月2日
花園需要有專人好好整理
Ching Ti
Ching Ti (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2023年1月26日
Debbie
Debbie (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月23日
Emily
Emily (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月8日
Everything was excellent
jeffrey
jeffrey (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月6日
One of the most beautiful, peaceful, serene hotels we have ever stayed at! Located in area with lots of trees. Private onsen is simply amazing. The Japanese breakfast was the best we have ever had. Highly recommend!
Tinsay
Tinsay (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月6日
SUNGJA
SUNGJA (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月2日
Worth every single yen.
Kevin
Kevin (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月30日
Amazing ryokan nestled in the forest with impeccable service and one of the best kaiseki dinners we’ve experienced
Valerie
Valerie (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月23日
Best stay ever
Amazing ryokan. The best service I've had in my life. They offered a driver for our stay, and made sure we had everything we needed. The kaiseki dinner and breakfast were out of this world. Room was large, clean, and quiet. Loved the private onsen and patio. Definitely worth it!!
Michelle
Michelle (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月21日
Staff, environment, services, food everything is excellent
We felt pampered the whole time! The multi-course meals were outstanding and it was special being served our food in a private room at the restaurant. Our room was spacious and comfortable. Overall I would highly recommend this ryokan experience.
Sharon
Sharon (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月2日
Incredible Ryokan experience. Probably one of the best lodging/dining experiences we’ve had as a family. Highly recommended.