2 hours after arrival a mouse/rat jumped on my friend and started running around on the night stand by her bed. It ran around the room on the floor, on her purse, and phone that was on the night stand. I had to call twice before we were located to another room and told that someone would arrive first thing the next morning to retrieve the belongings left behind. Ultimately I asked another guest that I saw outside to retrieve our left behind belongings. I asked to be compensated for the first night only and I have yet to here from anyone. It has now been over a week and I've called several times. I was also asked to take pictures for evidence so I recorded a video. We were moved to another room on a different floor that wasn't as large or nice as the original room. The 2nd room also wasn't as clean as it should have been. The customer service reps that I spoke with were nice and sympathetic to the situation but beyond that they couldn't do anything other than say someone will contact me which never happened to this day.
Taronza
Taronza (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月12日
Eder
Eder (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月11日
Mihir Ravindra
Mihir Ravindra (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年7月1日
Quiet stay, the room was convenient to where I need to be.
Robert
Robert (4 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年7月1日
The property was listed 2 miles from Bourbon and was pretty much directly across from a trolley stop which made commuting easy. The property is an older property so it smelled old. A piece of the floor was damaged. The beds were comfortable. The temperature of the water was great along with the water pressure. The ceiling fan needs dusting and the shower head could also use some cleaning. The outdoor seating area was great, just couldn't find the switch to turn on the porch fan.
Crystal
Crystal (2 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年5月28日
Lovely room, nice cozy bed with microwave coffee pot and fridge. Beautifully appointed. Could have used a chair or love seat to sit on while watching TV instead of having to sit or lay on the bed. Close to public tram and restaurants. Loved our stay.
Audra
Audra (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年5月27日
Lots of space in the room however the seating is limited for the amount of people expected to sleep. Great natural lighting. Instructions for arrival and departure were pretty straight forward. Coffee shop and restaurant 2 blocks away which was a plus. Quiet for the most part except for the birds chirping outside the windows and the occasional loud vehicle driving alongside the property
Blake
Blake (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年5月3日
Located in a great neighborhood with plenty of restaurants within a short walk but away from the crowds. Clean, safe, and quiet
Stephanie
Stephanie (3 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年4月29日
Love the Porch
LOVED the location and the front porch was perfect! As a single women I would probably not stay here alone again, as someone knocked on my door for an hr starting at 2:30AM However, I thought it was a lovely home and absolutely would recomend it to a couple on a budget that wants to be close to the Jazz Fest or any other New Orleans activities!
Traci
Traci (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年4月17日
What a great location, only a few feet from the canal street tram so easy access to anywhere in the city.
Milton
Milton (4 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年4月11日
Do not stay here if you are traveling alone. I am not picky when it comes to places I stay when I travel but this was an unacceptable situation. Had to switch hotels last minute bc it was unsafe
Natalie Brooke
Natalie Brooke (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年4月8日
The stay was very pleasant, and comfortable.
Brittany
Brittany (2 晚友伴旅程)
Expedia 真實旅客評價
8/10 很好
2024年4月1日
This property had very bright security lights, which intruded into the rooms, so if you have issues with light while sleeping then this unit might not be for you.
charles
charles (4 晚家庭旅程)
Orbitz 真實旅客評價
6/10 不錯
2024年3月25日
The room was nice and clean..but the customer service sucks! Our request were not taken care of.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
2/10 欠佳
2024年2月26日
We had no water the pillows case had mold on them and I had to wash them my room was in the basement. The people in the next room were fighting, screaming, and yelling and cussing . It was a MESS never again.
Rashaad Màlik
Rashaad Màlik (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年2月16日
We were there for Mardi Gras. It's the perfect location for Endymion, and a nice quiet escape for the rest of the celebration. We would definitely come back.
Stephanie Alice
Stephanie Alice (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年2月5日
Good area and close it street car
Norman
Norman (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2023年11月8日
The place is beautiful and right on the trolley line. Walking distance to many great restaurants
Erica
Erica (4 晚行程)
Expedia 真實旅客評價
4/10 一般
2023年10月30日
The building has been renovated and is a beautiful place. Keypads to enter the building and our room made access easy. The remote control for the television was for a different tv and the space was smaller than the photos indicated.
However, the worst part was a fight that broke out on the floor below us. It appeared to be a domestic dispute. It escalated rapidly and I called the only number that was given to us. It was the Hosteeva customer service number located in CA. We were in NOLA. She said she would call the property manager that was located in town and I requested that she call me back so I would know it was reported. We never heard back from her and no one reached out to us to follow up. Considering their rules for noise are clearly stated on signs in the house, we found it very unnerving that they clearly do not enforce their rules and there is no property manager nearby. There are at least 14 rooms in the building. The only two that were occupied appeared to be ours and the one below us where the dispute took place. It was extremely unsettling and we felt unsafe.
Dennis
Dennis (2 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2023年10月24日
Management concern clearly efficient profit over ‘Service’ (non-existent).
Ronald
Ronald (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2023年10月21日
It was good and all, just wish there was more toilet paper, sheets, towels, instead of one of each.