4/10 一般
2025年1月8日
No hot water for showering, uncomfortable bed
We are disappointed in our stay. We stayed in a deluxe king room which cost about $500CAD for 4 nights (we only lasted 2 nights before having to leave). Upon arrival, there was no hot water for showering and someone else's used towel hanging behind the door. We could overlook the dirty towel, but no hot water was an issue. Further, on the second night, the water in the shower completely stopped running. The bed was hard as a rock and felt like it was a mattress on top of cement blocks. Very unpleasant sleep. The couches in the hallways for sitting are very dusty. The upper patio is nice. The staff seemed friendly although we had minimal interactions. We unfortunately had to check out after our second night after bathing with water bottles. We informed the staff that we would be checking out early and have asked to at least be reimbursed for one night since we only slept there 2/4 nights. We have not been told if they are reimbursing us yet.
We were expecting a bit better for what we paid, but understand that things happen out of their control. We hope they can make it right. I'm hoping our experience was a one off and that others have a better time.
Elisa-Marie
Elisa-Marie (4 晚行程)
Hotels.com 真實旅客評價
