Henn na Hotel Tokyo Akasaka - 東京

Clean and interesting experience for AI service. Good location

許可無く清掃されたので、そこはマイナスです。

The location is good but the room is really too small, I cannot completely open my 28" suitcase when it lay on the ground. The mattress warmer is redundant, the operating noise is annoying, it is bulky and wasting space if the room area only 12 sq. meter. No Slipper is provided. The only thing I like is the Smart TV which has the Google Cast function, so I can play the Spotify Music and watch the Netflix with my Andriod Phone.

Check-in is really really weird, with these robots. And very inefficient, because the machines didn't work. Also the room smelled like chemicals. There are many better hotels in Akasaka in the same price range.

The robot element of the hotel is a gimic, but we all know that. You basically check in on a kisok. There is a charge for luggage storage. The room itself is nice. It includes a free smartphone with unlimited data and calls for use during your stay (in and outside the hotel), which was a life saver for us as we had just run out of data.

We loved staying here! Check in was really smooth - don't be fooled by the robots. The bed was the most comfortable bed we had EVER slept it and we didn't want to leave. The bed was even more comfortable than the Hilton. People complain about the size - but it was perfect for the 2 of us as a space to just chill after a long day of exploring. The bathroom was great, the shower water was always warm. The room even has a kettle and a mini fridge. Bath robes and slippers provided. Wifi always worked perfectly. Location was really close to multiple lines and only 40 mins fro Haneda. The only downside was that it was incredibly dry in the room and we often woke up with sore throats/feeling like prunes. A humidifier would be great.

The robot hotel concept is a total fail. I want someone at the front desk so I can have an early checkin. Also as a foreign resident in Japan I found it totally annoying that the checkin system was asking for my passport when I tried to use it in English. Henn na fired a bunch of its robots already, it should just get rid of this lame idea until the tech is good enough. Not being able to checkin early because of the rigidity of their system is a total turn off for me. Room was fine. Humans are good, automated hotels suck.

Was a lovely stay, Very clean and so many restaurants around

Uncomfortable, bad internet, because of the “robot check in”, there is no staff available and you have to go downstairs and call the by a fix phone they have if you need anything. We asked for an extra pillow and they say no. The breakfast is not good at all. The hotel is well located but it is for a business trip, for one night and a single bedroom, the place is extremely small for more than one person per room.

The hotel locates in a nice area where there are multiple subways and a good area of restaurants. However the room is really small and not sure if it is worth the price we paid. Also the service does not match up to the standard as well. We had to pay to leave our luggage even for a couple of hours after check out which is never heard of before.