登別石水亭酒店

The staff is really bad. Not explaining well about the surcharges for kids and no communication with Expedia. They keep mentioning this is Expedia fault since Expedia didn’t charges all surcharges for kid but in Expedia invoice, all surcharges for kids should be included. We paid surcharges in Expedia but the hotel said it’s not enough.

The first night when i drove to the hotel, the staff showed me to park the car at the carpark 2 where it was about 500m away from the carpark 2. However, they have car to bring you back to the hotel but when i went out at late night, they did not have any vehicle to take you back. I had to walk to the carpark and it was very dark and horrible. They even used a chain to block the carpark exit. Too early and too short for breakfast

員工服務十分好，即使飛機延誤而導致吃不到晚餐，員工亦為我們煮拉麵充飢，這一點令我感到十分窩心。敬業樂業。

服務不錯，溫泉舒適，環境優美

性價比高，食物不過不失

Very big living room. But the toilet is smelly. Not sure why? The janitor maybe not cleaned thoroughly for our room?? Outdoor Hotspring on the roof is a wonderful experience. You can experience the culture of Japan and feel the steam of the hot spring. Buffet at night is ok, but not from the expensive menu. Walk certain distance to town location, not so good in the snowy and cold weather.

A bit far away from the bus station. Tho the facility is not the best, but it is overall clean and tidy. The meal provided is great, you have enough choice of food throughout dinner and breakfast, but you have a limited choice of drinks unless you paid for more choice. The hot sprint is fairly good, but the view of open air spring is quite normal.

這次自駕遊，唯一不好是酒店職員幫你泊車keep車匙

不能開窗，因酒店處於郊區有很多甲蟲。

自助晚餐很一般, 選擇和式房間真的很細, 晚間有很多飛虫在房間內. 酒店分三座, 其中兩座的頂樓都是風呂, 溫泉選擇多, 溫泉是很好的!