Need few improvements in the bathrooms (water faucets, toilet flushing, shower flooring and locks to the patio)
Alson (2 晚家庭旅程)
Disappointed for the paid price.
We were a party of 10 with 2-2 bedrooms and we are all disappointed about the service. We couldn’t sleep as the room’s AC did not work. After rooms changes the AC did not work in any of the buildings. The food is very limited and so are the bars and availability of the drinks that they are supposed to have base on their menu. We went for two nights and I was ready to leave on the first night.
Francisco (2 晚家庭旅程)
Happy family time
Family had a good time, entertainment and good food. Staff very helpful we go several times a year.
Chiquita (5 晚家庭旅程)
tonisha (5 晚行程)
Lilly (2 晚行程)
cristian (2 晚行程)
Marlyn S. (2 晚行程)
Not as accomodating as one would hope when making a reservation for two 2-bedroom suites. They said they never received the call I made to request rooms be close by. When we received our rooms they weren't stocked with drinks as promised. Had to go to the front desk 3 times before finally getting some. My baby was just waking up at the time of checkout but we already had everything packed up and in the car and told my husband to go checkout and that we'd be down in a minute. They were very rude and just said "we told you guys check out was at 11:30!". No ramps at all anywhere on hotel premises so definitely not stroller friendly.
Raymond (2 晚家庭旅程)
We have been in this hotel before and it was decent. The staff is not to blame for the issues that go on in here. Everyone is excellent at their job and they do their best to make you feel as good as possible. The upper management however is too focused on making money from timeshares. From the moment you arrive to when you leave is just a constant harrasment about getting you to buy into timeshares. Not everyone that goes on vacation is interested in time shares, management should be more considerate of the people who just want a break from the grind of everyday life and not try to hustle them into timeshares. Once they know that you want nothing to do with tjeir program they block you from reserving restaurants. We had a 3 night 4 day stay and couldnt get one reservation 3 months in advance. You will get tired of doing the same thing after the 2nd day.
Emmanuel (3 晚家庭旅程)
We had a situation with the air conditioner it took 4 days to resolve the problem and we were moved to another room with same situation