The mini fridge was empty and when I called I was told someone would come to fill it but no one did.
Yanirys Abreu (1 晚行程)
Glenys Guzman and Eduardo Contreras
Glenys Guzman and Eduardo Contreras (2 晚行程)
This hotel is beautiful but old. When we first arrived it was so exciting but soon turned into a nightmare. The room smelled like mold and they were able to move us. However, two days later our new room completely flooded (this happened to several other people as well). Our clothes were all soaked and they just came and mopped the room out for an hour. The water wasn’t even coming from the doors but rather the floor.
The food was mediocre and it was almost impossible to make reservations. They acted as if everything was booked yet you go to dinner and no one was there. It seems as they push people to eat the buffet which was not great and almost the same daily. Several days we ventured into puerto plata for great food, even though we were staying at an all inclusive.
Some staff were friendly but it wasn’t worth the trip. If you plan to stay I wouldn’t recommend more than two days.
There was little to no accommodations in regard to dinner, two of my family members rooms woke up to a flooded bedroom, the stoves didn’t work in any of our rooms, we found a cockroach on my uncles clothes in the bedroom, in order to go to eat anywhere you have to wait for the shuttle which takes about 25 min & if it’s packed you have to wait for the next one. The staff & service were a 0/10, very rude. And the overall I will never go back to this place or recommend it.
Nathalie (3 晚家庭旅程)
Olga (3 晚行程)
I regretted being there the very first day, we even left the hotel earlier.
ROOMS: We had two rooms (two couples celebrating honey moon)
One of the rooms with a jacuzzi and the water was coming out dirty (I took pictures)
The other room A/C was broken and it is so hot in DR.
The refrigerators had no thermostat (it was broken) and the drinks in the room were not even cooled.
There was no electricity like 4 times during the night.
Restaurants: they were ok… VERY limited options (even the ones with reservations)
Bar: TERRIBLE!! you could notice the liquor wasn’t the one you asked, and the cocktail were juices lol
STAFF: most of them were nice! Only complaint is the cleaning ladies they rushed us to give them the dirty towels… like we had to give them, no matter what we were doing…
Never again. The worst “all inclusive” resort ever.
Ideas (2 晚浪漫旅程)
Wilson (2 晚行程)
I arrived at12 and check in was at 3. I paid 60$ for early check i and I still got check in at3