One of the best Hilton in terms of HOSPITALITY, the most advanced light fixtures, best amenities and overall implacable lighting and design.
Narendra
1 晚行程
10/10
Staff were very helpful and very welcoming, especially sanjeevni who answered all my questions
真實旅客
3 晚行程
10/10
Abhinav
1 晚友伴旅程
10/10
The property was well located and has good hospitality
Mr Rajnish took Extra care to make us comfortable at all times. We were also overwhelmed with the quality of the food both at bfast and dinners.
Would highly recommend if travelling to Lucknow
SURESH KUMAR
3 晚家庭旅程
10/10
Akshat
1 晚行程
10/10
Sandhya
1 晚行程
10/10
Badri
1 晚行程
2/10
The property was so untidy. The bathroom was very unhygienic and had an unpleasant odor. This was certainly not what I expected from a 3000 hotel
kushal
1 晚家庭旅程
2/10
Rahul
1 晚行程
10/10
I am super impressed with hotel staff, they were very friendly and helpful. Although the room specifically bathroom needs some uplifting, the staff made our stay very pleasant by changing our room.
I would like to appreciate Adil and team from Restaurant for taking excellent care of our needs. The breakfast buffet had a variety of delicacies and love the freshly made tea.
Sandeep
3 晚家庭旅程
8/10
Good overall. Would recommend to book.
RAVEENA
1 晚家庭旅程
8/10
only stayed for single night.
RAJESH
1 晚家庭旅程
2/10
The bathroom and bathtub were very dirty. The carpet was dirty and has stains all over. The AC was not working, I called the front desk they told that they will send someone but no one came to repair it.
Shagun
1 晚家庭旅程
10/10
Dwain
2 晚行程
4/10
It is a very tired property for a Hilton.
Anna
2 晚行程
4/10
Varun
2 晚商務旅程
10/10
Everything was so good as we expected.
Staff was good and very helpful.
Alok
2 晚行程
8/10
Deo
4 晚行程
10/10
Deo
1 晚行程
8/10
When we booked this hotel the assumption of it being a 'Hilton-quality' hotel weighed heavily on the decision. Even though we knew this was a 'second brand' for the Hilton group in India, we didn't expect it to be so thoroughly average in it's infra and facilities. That said, it's the service - especially and pointedly the F&B team (Ashwini, Amit, and their colleagues) who made this trip worth remembering.
What went wrong...
1. We were accommodated on the 3rd floor and we could tell we were at our floor by a peculiar stench that hung heavy in the air. It was the carpet on the floor. Our 8-yo would hold her breath throughout the walk to the rooms at the end of the corridor. The carpets in the room were marginally less stinky. They were equally heavily stained though.
2. The bathrooms were sub-par. Missing towels, and when available, ragged to the bone. Defective exhaust. A towel rack mounted at a height compatible with a basketball player's reach. And the water-damage-swollen door would shut only when banged with force.
3. One room were missing the sheer curtains - they'd been "taken for washing" and had never returned since.
What was wonderful was the breakfast experience. We used to look forward to breakfast. The sheer variety on offer and its quality made our mornings bright. The quality of service at breakfast too was amazing. Ashwini and her team are A-one! And our compliments to the culinary team as well!
Would we stay at this hotel again? Not likely.