This place costumer service is awful , will cancel your reservation if you don’t check in on time so if you flight is delayed which is out of your control you loose all your money . I paid for 5 nights and I called the hotel to notify them and they didn’t care and wouldn’t refund me my money . Expedia costumer service stated they should of not cancel my reservation .
Ramon
Ramon (5 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2022年7月11日
Staff was really rude in person, before it i try contact them and they didnt answer the my phone call, they didnt reply my whats up.
Also when I arrive in the hotel they didnt answer any of my questions, and asked me to contact expedia to help me with everything. in the other words, or you book direct by their web site or they didnt support your. They dont care about customer satisfaction if you are a expedia customer
Roggers
Roggers (3 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2022年7月10日
Hice la reserva en Expedia que indicaba que era Todo Incluido! Al llegar la hotel nos dijeron que la reserva que les aparecia en el sistema no incluía alimentación. Tuvimos que pagar mas de $500 me parece que Expedia hace una estafa con lo que ofrece. Me comuniqué con ellos por medio de chat y pésimo servicio al cliente, lejos de resolver y ayudar me dijeron que no se hacian responsables. Consejo: NO RESERVEN CON EXPEDIA
Sussan
Sussan (4 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2022年6月27日
daniel
daniel (2 晚家庭旅程)
Orbitz 真實旅客評價
2/10 欠佳
2022年6月22日
nunca me dieron el todo incluido,solo desayuno incluido y tube que pagar 3800 pesos mexicanos para el todo incluido
Yohan
Yohan (1 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2022年6月13日
Me encantó el hotel y las diferentes actividades.
Había reservado un todo incluído y cuando llegue me dicen que solo desayuno (publicidad engañosa de expidia) Era mi cumpleaños y tarde 3 horas tratando de resolver y no obtuve éxito así que como ya era muy tarde solo pagué el daypass de bebidas y la pasamos muy bien en los show si regresaré al Hotel pero reservando directo con ellos ❤️ como es un hotel con muchas habitaciones las filas para los restaurantes son por lo menos de 30 min de espera.
nelibeth
nelibeth (1 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2022年2月17日
Nathalie
Nathalie (11 晚行程)
Expedia 真實旅客評價
10/10 完美
2021年12月3日
Everardo
Everardo (4 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2021年10月19日
Absolutely the worst all-inclusive resort I have ever stayed in Mexico. I have never had such a bad experience. My girlfriend and I visited in early August 2021. For starters the place was udner staffed but given the nature of the pandemic it was understandable but regardless the staff was rude which is so different than the norm in mexcio. The buffets woom 30-60 mins every morning to enter for breakfast. The Food was rather cheap and low quality. The snack bars around the pools had the most horraneous options I ahve ever seen. There ould be giant tubs of pre-cooked chicken tenders that would just lay there all day until people ordered them. The drinks at this resort were beyond terrible. There was no premium liquor what so ever and all that the rest used was cheap local booze. They never measured their drinks which made the cocktails so strong it was unenjoyable. The rooms were the worst part of this all. The shower did not go past a luke warm heat, I woke up with bed bug bites almost every night, the cleanign service would only come clean the rooms once every two nights, there was no safe to lock your valuables up and the AC was broken so unless you left it at full blast it would be an incredibly loud noise that made it hard to sleep, so we went to bed in MEXICO with sweaters and sweat pants. Lastly, the beach was covered in algae. Please for the sake of your hard-earned dollar NEVER and I mean NEVER visit this resort. It was a great location 20 years ago but not anymore.
David Nunes
David Nunes (6 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2021年9月27日
Las instalaciones se ven descuidadas. La ducha dio muchos problemas y varias veces nos quedamos sin agua en la habitacion.
Deyanira
Deyanira (6 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2021年9月12日
We purchased threw orbitz Allexclusive and when we got to check in they told us we don’t have anything we are Beaty upset and demanding some of our money back for a falls advertisement
Lukasz
Lukasz (4 晚家庭旅程)
Orbitz 真實旅客評價
2/10 欠佳
2021年9月12日
I was very disappointed that I purchased for all inclusive through Orbitz snd nothing was included! False advertising. Also the hotel gave room access to our room to a whole another family!
Imelda
Imelda (4 晚浪漫旅程)
Orbitz 真實旅客評價
2/10 欠佳
2021年9月4日
LIDIA
LIDIA (6 晚行程)
Orbitz 真實旅客評價
6/10 不錯
2021年8月25日
Elmis
Elmis (4 晚浪漫旅程)
CheapTickets 真實旅客評價
2/10 欠佳
2021年8月24日
Elhadj Hadjar
Elhadj Hadjar (6 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2021年8月16日
El hotel a decaído en fatal desde la calidad de comida hasta la atención del personal. terrible , Expedia te vende todos incluído pero no es cierto me cobraron casi $500 más por la estadía , la playa llena de sargazo vas a los bares y no tienen nada de lo que pides y los bartenders enojados , no tienen ni salsa soya para el sushi. La verdad terrible experiencia ! Expedia no se hace responsable ya que usa terceros para sus caras de paquetes y el perjudicado es uno no es lo que te ofrecen totalmente decepcionada .
真實旅客
4 晚家庭旅程
Expedia 真實旅客評價
2/10 欠佳
2021年8月10日
Maria
Maria (4 晚行程)
CheapTickets 真實旅客評價
10/10 完美
2021年8月3日
XD
真實旅客
4 晚家庭旅程
Orbitz 真實旅客評價
4/10 一般
2021年7月31日
The pool and beach were very nice. We enjoyed the adult pools. The beds there were nice.
We were disappointed at most everything else.
- They were missing two toliet seats at a restroom.
-We waited approximately 2 hours to check in.
- All inclusive means that breakfast was included. We needed to spend approximately $700 more to include the other meals and drinks. I have never gone to an all-inclusive resort that just included breakfast.
-The bathroom had a frosted block wall between the toilet and the bed. I ended up using the restroom with the light out so the other person could see me.
- It states that refrigerator is stocked, but if you want more of anything you have to pay for room service to bring it. This includes water which is needed to brush with.
-Service was slow at all but one restaurant. The Italian restaurant had excellent service.
-The restaurants were out of ice most days.
-There was a sign saying that they were not responsible for theft and to use the safe. The safe did not have a lock and I heatd on our last day you had to go to the desk and buy a lock.
真實旅客
5 晚家庭旅程
CheapTickets 真實旅客評價
2/10 欠佳
2021年7月31日
I paid all inclusive to Expedia & hotel said no
Elsie
Elsie (4 晚行程)
Expedia 真實旅客評價
8/10 很好
2021年2月17日
Judith
Judith (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2021年1月31日
Pedro
Pedro (2 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2020年12月29日
Les recomiendo el RIU... en realidad el gran oasis Cancun le falra mucho para hacer TODO INCLUIDO. Las porciones de los alimentos muy poco, la entrada al antro del hotel es tedioso el vigilante te hace q esperes como 1 hora. En realidad es la primera y ultima vez que me hospedo en ese lugar... queria ahorrar 3mil pesos y sali perdiendo... sin duda mi proxima vez sera en el RIU. No vuelvo a elegir el Gran oasis Cancun.