The property itself is very nice. It is just outside of the town on a hill so walking to seaside restaurants is possible. The staff is mostly friendly but incapable of handling issues if they arise. The hotel had a planned power outage but we weren't informed until check-in. The staff was not proactive and we had no food, drinks or running water overnight until 4 pm. They claimed it was the entire side of the island but a simple 4 minute walk to the closest shop proved they misrepresented the scope of the outage. If we had known, we would have scheduled an off property activity. Many guests began to complain when we were told they were limiting opening the fridges so we couldn't have any bottled water. The restaurant on site is OK for lunch but do not go there for dinner, the waitress was rude and the food was not good. Honestly, if the power outage didn't happen it would have been a very solid hotel experience. The problem is that a 4 star hotel should have exceptional service and be proactive. This is a 2.5 to 3star hotel charging more than 4 star hotels on other islands.