Does The Waterfront Hotel offer free cancellation for a full refund?

Yes, The Waterfront Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Waterfront Hotel?

Yes, there's an indoor pool and a children's pool.

Are pets allowed at The Waterfront Hotel?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at The Waterfront Hotel?

Yes, there's free self parking.

Is an airport shuttle service offered by The Waterfront Hotel?

Yes, an airport shuttle is available from 8 AM to 8 PM at scheduled times. The charge is MYR 15 per person one way.

What are the check-in and check-out times at The Waterfront Hotel?

Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon. Contactless social distancing and check-out are available.

What is there to do at The Waterfront Hotel and nearby?

The Waterfront Hotel has an indoor pool and a fitness centre.

Are there restaurants at or near The Waterfront Hotel?

Yes, there's an on-site restaurant, Cafe Via Mare.

What's the area around The Waterfront Hotel like?

The Waterfront Hotel is in the heart of Kuching, a short 1-minute walk from Plaza Merdeka and 5 minutes' walk from Kuching Waterfront.

The Waterfront Hotel, Kuching: Info, Photos, Reviews

10/10 Exceptional

17 May 2025

Great hotel - lovely rooms!

Jae, 2-night trip

10/10 Exceptional

17 Dec 2024

Excellent, friendly staff,good food and great location.

MAS ILLAZREEN, 1-night trip

10/10 Exceptional

3 Sept 2024

We loved this hotel! We stayed on the club floor - exquisite service. The breakfast was vast and delicious, the location was as central as you can get, and being attached to the mall was really cool!! I would definitely recommend this hotel !!!

Jacqueline, 3-night trip

10/10 Exceptional

4 Oct 2024

Couldn’t ask for a better location. Top notch property all around

Cameron, 2-night trip

10/10 Exceptional

24 Sept 2022

The location,the friendly staffs

Kuan, 1-night trip

10/10 Exceptional

19 Dec 2024

Love this hotel - friendly staff reflect Kuching itself. Amazing room service, access to shopping mall in hotel, great views, amazing breakfast buffet, I want to go back ! Only small complaint might be that the elevators are slow and get busy with shopping mall users, wedding and conference guests, etc - but don't let this small matter deter you from staying here !

10/10 Exceptional

19 Jul 2024

Nice clean hotel attached to shopping mall. Walking distance to river.

Randall, 4-night trip

6/10 Good

9 Mar 2025

I stayed short, so I have nothing especially.

Kazunori, 1-night trip

4/10 Fair

16 Apr 2024

Location

Beatrice, 2-night trip

8/10 Very good

14 Apr 2024

Good hotel

We first stayd 5 nights in pullmann hotel, and then 4 nights in waterfront. Waterfront had a much nicer feeling, the breakfast was much better, the pool 100% better with a nicer feeling, and rooms was nicer. You get alot more for your money other places in Malaysia, but we had i nice stay.

Helene, 2-night trip

8/10 Very good

27 Apr 2024

Overall experience was good, friendly and helpful staff. Good location. Some rooms need updating, wish there was plug-ins in bathroom.

Betty, 2-night trip

10/10 Exceptional

6 Jun 2024

Very close to Carpenter Street and the Riverside. Convenient location. Provide lemon water and coffee/tea plus cookies at lobby whole day is a plus.

Yark Khwee, 3-night trip

8/10 Very good

22 Feb 2024

Very well positioned. Helpful staff. Good facilities. We were in Suite on floor 11.

James, 3-night trip

8/10 Very good

19 Oct 2024

Overall pleasant stay with friendly staff. Large room but a bit tired, hotel in need of refurb, certainly redecoration. Breakfast good selection. Good location. Swimming pool in shaded area, open but recessed under a roof so no sun and cool water. No outside space any where to enjoy the sun, except a small space for the smokers! From previous reviews was expecting top notch! It wasn’t!

caroline, 1-night trip

10/10 Exceptional

22 Jul 2025

Dream stay at the Waterfront Hotel

My stay at the Waterfront Hotel was the best hotel experience I have ever had. The length the staff will go to in order to meet your requests is simply amazing. The hotel has it's own app with which you can chat with the staff at all times - yes, even in the middle of the night. They are extremely helpful and courteous. The true stand out of this whole experience. If nothing else you should visit just for this. Luckily, there are also other things to thoroughly enjoy at the Waterfront. There's the big and varied breakfast buffet where cooks will prepare custom omelets and Sarawak laksa for you, every day has a new flavor of freshly made fruit smoothies and a barista carefully prepares your coffee. Then there's the pool area which has it's own bar. And let me tell you: the bartenders know what they're doing. Carefully crafted cocktails made to your exact specifications. You don't even have to ask for customization - they will make sure to ask you for it. If shopping is your thing the hotel has a direct access to the Merdeka shopping center which has lots of stores. I just used it for the ATM though. Rooms are kept very clean and you can pick when you want the room cleaned through a smart, little system located on the wall in the room. There's an option for privacy and one for cleaning. Cleaning was perfect. Also, I had a King River View room and the king size bed was amazing. If you are going to Borneo make sure to stay at the Waterfront Hotel!

Jacob, 7-night trip

8/10 Very good

9 Dec 2022

In the vibrant heart of Kuching

Located in the historic heart of the city which is great (but does comes with city sounds). The view from the pool deck is perfect for iconic pictures, especially for the bonus night fountain show across the river. The pool itself is a little too cold without any sun on it. The highlight of our stay was the customer service. Frankie was like our personal concierge, he granted us a wonderful room upgrade and arranged a rental car for us in the most seamless car hire experience I’ve ever had. The attached shopping mall is great to have right there for anything you need or just a break in the A/C.

James, 2-night trip

6/10 Good

3 Apr 2024

5 star hotel with Bad housekereping

Worst housekeeping for a 5 star hotels. Used cup left unwashed. Smelly bath robe and okd towels. Many items not replinish after making up room. Strategucally located but bad service.

Ying Ying, 3-night trip

10/10 Exceptional

5 Sept 2024

We liked the convenience to the Sarawak Waterfront. Lots of eateries and cafes. We were on the executive floor which includes a light breakfast and High Tea, for us it was more private and quiet with a wonderful view of the Sarawak River. The staff are all very attentive. What didn’t I like! You have a Nespresso coffee machine in the room but you only get four capsules on arrival. If you want some daily you have to pay for them. Never have I been to a hotel that includes a Nespresso machine and you don’t get daily espresso capsules. For me this was disappointing. The gym needs attention as the aircon doesn’t work well and some of the equipment needs updating.

Gail, 6-night trip

10/10 Exceptional

9 Mar 2023

This feedback is for management, Actually my review on staff is solely based on ONE staff member, the lady that looks after the pool and sauna for me every single day, she was so good, attentive and always positive. The rest of the staff needs to have better training. Some staff walk around bare feet, sometimes during quiet times the staff are talking to family loud and friends on their mobile phones disrupting the guests. Really weird, the only noticeable staff member that provided me EXCEPTIONAL service was the lady that looked after the pool and sauna in the mornings. She was fantastic, deserves a payrise

Henward, 8-night trip

6/10 Good

9 Nov 2023

Noisy with a bad pool but great location

The pool is cold and covered, so there is no sundeck, we did not enjoy it. Drinks are not the best. Rooms are fine, but even we stayed on the executive floor with a great view, the aircon was noisy and vibrated the entire room, and it was just on or off, no settings worked. The bed was old and we didn't sleep to well. The breakfast buffet looked good, but the bread was stale and the cakes dry and the service crew looked to care about nothing. We would not recommend to stay here if you like to use the pool and bar and sleep well. Location is great in the middle of the Waterfront area, but can be noisy around weekends.

Kenn, 3-night trip

8/10 Very good

17 Mar 2023

Club Floor Might Not Get You Entry Into the Club

Not a bad place, relatively clean and comfortable. Location is great as every place in old Kuching is just a short walk away. But as usual, it takes one staff to spoil the stay. We booked 2x family rooms on the Club Floor, so that we could use the Club. We got to check in at the Club, and we were told that we could use it, all 6 of us, as long it was open. However, for breakfast on the 4th floor, it would only be for 4, and we'd have to pay for 2. No issues there. On the 2nd day of the stay, we were told that only up to 4 could use the lounge, and that we would have to pay MYR39 each for the other 2 pax. What?!!! And that is for each entry, i.e., for tea time, and then for "Happy Hour" (inverted commas because there's no alcohol served). We just needed to use the lounge to discuss our activities since we weren't in adjoining rooms. Some times we didn't even take a drink. The charge didn't make sense, and I told the staff that was not what we were told at the start. She later came back to say she spoke to the manager and we'd all get 'complimentary' lounge entry for the rest of the stay. Strange, I thought that's why you pay the extra for the Club Floor to start with.

Paul Ing Siew, 4-night trip

10/10 Exceptional

3 Nov 2025

Room on the club floor has water-seepage on the wall. Mirror is blurry , not properly cleaned. Mould on the wall of the bathroom. It looks dirty and ignored by the cleaner.

MAS ILLAZREEN, 1-night trip

10/10 Exceptional

7 Aug 2025

Ottima scelta

Posizione ottima e colazione fantastica. Ottima scelta per girare i dintorni di Kuching!

Marta, 1-night trip

6/10 Good

15 Jul 2025

Very tired property

Terrible check in experience , huge suite but extremely tired , free standing bathtub which was not fixed to the floor . Dirty carpet , windows not closing very well or with screws. Tired hotel, definitely not 5 or 4 star property. Limited buffet , forget the croissants , impossible to eat …

2-night trip

10/10 Exceptional

12 Jul 2025

Has always been my stay when in Kuching

Khairiana, 5-night trip

The Waterfront Hotel

Choose dates to view prices

Photo gallery for The Waterfront Hotel

Reviews

Popular amenities

Main amenities (12)

Feel at home (6)

Why we love this property

Room options

Check availability for these dates

View all photos for Deluxe King

Deluxe King

Highlights

View all photos for Deluxe Twin (Compound View)

Deluxe Twin (Compound View)

Highlights

View all photos for Deluxe Family (Compound View)

Deluxe Family (Compound View)

Highlights

View all photos for Junior King Suite (Compound View)

Junior King Suite (Compound View)

Highlights

View all photos for Premier Twin (City View)

Premier Twin (City View)

Highlights

View all photos for Premier Twin (River View)

Premier Twin (River View)

Highlights

View all photos for Premier King (City View)

Premier King (City View)

Highlights

View all photos for Premier King (River View)

Premier King (River View)

Highlights

View all photos for Premier Family (City View)

Premier Family (City View)

Highlights

View all photos for Club Floor Twin

Club Floor Twin

Highlights

View all photos for Club Floor King

Club Floor King

Highlights

View all photos for Club Floor Family (City View)

Club Floor Family (City View)

Highlights

View all photos for Premier King Suite (City View)

Premier King Suite (City View)

Highlights

View all photos for Waterfront Premier King Suite (River View)

Waterfront Premier King Suite (River View)

Highlights

View all photos for Waterfront Premier 2 Bedroom Suite (River View)

Waterfront Premier 2 Bedroom Suite (River View)

Highlights

View all photos for Club Floor King Suite

Club Floor King Suite

Highlights

View all photos for Club Floor 2 Bedroom Suite

Club Floor 2 Bedroom Suite

Highlights

Similar properties

Hilton Kuching

About the area

What's nearby

Getting around

Restaurants

About this property

The Waterfront Hotel

At a glance

Hotel size

Arriving/Leaving

Special check-in instructions

Required at check-in

Pets

Internet

Parking

Transfers

Other information

Property amenities