Nice and comfortable hotel. Good for business trip.
KWOK KWONG
KWOK KWONG (8 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2020年1月13日
Yu
Yu (14 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月27日
Great
Great hotel. Good room that actually has storage! (Unusual these days). It also has a free guest laundry room and supply washing powder!
真實旅客
7 晚商務旅程
Hotels.com 真實旅客評價
6/10 不錯
2025年1月21日
Fine
Room was excellent. Contacted on our way to explain there was no hot water. Offered to cancel stay for free or find alternative accommodation, neither of which was suitable for our needs. Settled for 50% off but no hot water did taint the stay.
S
S (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月6日
Dorothy
Dorothy (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月22日
Wonderful stay in Sunderland
Trip to Sunderland for football. Couldn’t fault location, parking, service for our stay.
All staff went out of their way to make our stay comfortable.
Restaurant was amazing for evening meal and breakfast.
We enjoyed it so much, we have just checked in to Garden inn Hilton in Glasgow.
for 2 nights.
Looking for the same for our stay here. Already great service
Margaret
Margaret (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月21日
Sophie
Sophie (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月12日
Darren
Darren (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月11日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
4/10 一般
2024年12月6日
Aadam
Aadam (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月1日
John
John (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月25日
Accessibility excellent
Excellent stay staff extremely helpful and friendly. Accessible room was great
Susan
Susan (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月13日
Max
Max (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月11日
Raymond
Raymond (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月10日
Plastic glasses and wine for a guest
Hotel was perfect only one issue the use of plastic glasses I understand it’s a football match and safety is paramount
But 3 hours after and as a guest in the hotel I was served a glass of not cheap wine in a plastic pint glass
I did ask a reception and was told I couldn’t have one have you ever drunk red wine out of plastic pint glass not good hence I left it
Eric
Eric (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月9日
Would stay here again
Great stay, convenient to stadium of light, very helpful staff. Nice rooms. Would happily stay here again.
David
David (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月3日
Great value, central hotel
Great value hotel, close to city centre. Rooms are lovely, large, and so comfortable. Breakfast on the expensive side, but good choice. This is maybe my 5th visit here, never have any issues. Friendly reception staff too!
Anna
Anna (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月31日
Very comfy rooms...
Great location, free parking, great breakfast, friendly staff, lovely spacious rooms, comfy bed, very private and quiet.
Malcolm
Malcolm (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月29日
Michael
Michael (3 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月28日
Lovely hotel but uncomfortable beds :(
The hotel itself is clean and modern, however, the beds were probably the most uncomfortable I have experienced in any hotel. You could hear the mattress springs popping as you turned! The pillows were thin, as was the duvet, and the linen wasn't what I have come to expect in a Hilton Hotel. We stayed for 2 nights and sadly didnt sleep well on either of them.
Breakfast is great, plenty of choice.
Staff are also friendly and helpful.
Donna
Donna (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月28日
Outstanding Customer Service in a Fabulous Venue!
I had booked 2 rooms as my Husband & I were treating our Son & his partner to a weekend away and to see SAFC in action!
Unfortunately our Son took very poorly at 3am on the morning we were due to drive to Sunderland - there was no way he could travel or even leave the house!
I called Hilton Garden Inn at 7am, just before my Husband & I were setting off on the 5 hour drive, and I spoke to Christopher, Guest Relations Manager who was just wonderful.
He knew I was upset & disappointed about our weekend plans being altered due to illness and he cancelled the 2nd room I had booked for my Son free of charge - this was SO appreciated and lessened the stress & upset so much!
On arrival at the hotel we were greeted by Christopher as well as Charlotte on Reception and when we checked in we were told we had complimentary breakfast added to our booking for the two nights!
Again we were so surprised and extremely appreciative.
Our stay overall was fabulous - the room, the view (we asked for a stadium view room), the Karbon Grill restaurant - but mostly the wonderful staff!
We could not have been better looked after and will be back for another stay soon - hopefully with our family onboard too!
Karen
Karen (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月27日
Ray
Ray (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年10月27日
Paul
Paul (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月25日
Short stay
We stayed overnight whilst working nearby. Downstairs is very well decorated and attractive. The bedroom was a decent size with a good bathroom. The sleep quality not so good. Uncomfortable slightly lumpy bed. Lumpy pillows.