Stay was fine overall but what we don't get is why the staff ask multiple times if everything is okay (and then do exactly nothing about any of it). Hot water was out one morning and took all day for them to fix with no explanation.
Christopher
Christopher (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2022年7月24日
Second visit to this hotel as part of an overnight layover ahead of flying onwards to the next country on the trip. Great hotel but needs a proper renovation.
Christopher
Christopher (1 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2022年5月14日
The property needs a face lift, it has no AC that works. The inroom amenities are way below standard and old.
Moffat
Moffat (1 晚商務旅程)
Expedia 真實旅客評價
2/10 欠佳
2022年4月24日
A2star hotel not 4
The noise of guests is unbearable. Pathetic. Needs to be downgraded to 2 star very barbaric
Nancy
Nancy (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2019年9月6日
真實旅客
1 晚行程
Expedia 真實旅客評價
8/10 很好
2019年7月1日
真實旅客
1 晚行程
Expedia 真實旅客評價
10/10 完美
2019年7月1日
Spectacular option in Harare
Highly recommended. The service is spectacular. The staff sincerely care and want you to be comfortable. There is a choice of restaurants and all are of high quality. There is a lovely view of Harare Gardens from most rooms I enjoyed my stay and wouldn't hesitate to return.
Nancy
Nancy (5 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2019年6月30日
A short comfortable stay
Hotel location is good but struggling to maintain standards. Breakfast was Ok considering the bleeding economy. Nothing much to explore in the property and overall a property to pick if its a short stay.
Ritesh
Ritesh (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2019年6月25日
It’s clean and the staff were very courteous. The services are good.
真實旅客
1 晚商務旅程
Expedia 真實旅客評價
10/10 完美
2019年6月25日
真實旅客
2 晚行程
Expedia 真實旅客評價
8/10 很好
2019年6月1日
Overall fine need to improve on the bath towels and toiletries selection.
真實旅客
3 晚商務旅程
Expedia 真實旅客評價
10/10 完美
2019年5月27日
Everything was perfect ,room service, the welcome was fine
真實旅客
1 晚家庭旅程
Expedia 真實旅客評價
8/10 很好
2019年5月13日
The property is old, towels were clean but v old and much used. Location is best and staff is very responsive.
真實旅客
4 晚商務旅程
Expedia 真實旅客評價
8/10 很好
2019年5月3日
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
8/10 很好
2019年4月30日
Friendly and efficient staff. Hotel was clean. Conveniently located.
Bothwell
Bothwell (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2019年4月6日
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2019年3月4日
真實旅客
1 晚行程
Expedia 真實旅客評價
4/10 一般
2019年1月3日
真實旅客
3 晚行程
Expedia 真實旅客評價
4/10 一般
2018年12月29日
Sadly, the Monomatapa was a tired and altogether not pleasant experience. The reception staff behaved like they were doing you a favour the moment we walked in. The door staff and porters are lovely. Then we ordered a meal I. The restaurant which although expensive for what it was, was pleasant until the bill. I asked to charge it to my room as I had in the two other hotels I stayed at in Zimbabwe in this trip ....the. Waiter returned telling my me I had to settle the bill IN CASH and NOW! I felt like I had been caught stealing. The room had holes in the walls a dirty carpet and loose wires and broken trunking.
Stephen
Stephen (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2018年10月30日
真實旅客
9 晚行程
Expedia 真實旅客評價
10/10 完美
2018年10月2日
Simbarashe
Simbarashe (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2018年9月30日
Staff were very friendly and helpful especially at the reception. Pauline was exceptionally kind and helpful. The breakfast was great, fresh fruit and salad. The buffet at dinner as also quite good. The room was spacious and quiet
Joseph
Joseph (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2018年9月9日
Very pleasent hotel to stay with family.... Friendly staff who will really look after you... Your car being washed early before you wake up... Breakfast in bed... Thanks giall for bringing Quality breakfast exactly how we wanted it.
Maxi
Maxi (8 晚行程)
Ebookers 真實旅客評價
10/10 完美
2018年9月1日
It was more than what i expected, and the hospitality was top notch.