Excellent staff, hotel clean and friendly. Victorian hotel which has been updated, found bath tabs difficult to operate. Seagull screeching at dawn, beware if you want a lie in.
真實旅客
2 晚商務旅程
Hotels.com 真實旅客評價
8/10 很好
2025年1月14日
James
James (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月27日
Well rested.
Very comfortable, adequate for my requirements. A great night's sleep. Would recommend and the basement restaurant Mumbai is very good.
Keith
Keith (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月14日
Scott
Scott (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月9日
Could be better in a derelict town
Nobody was attending the reception desk on our arrival, we had to wait and finally found someone quite nonchalant by the bar.
The room had been refurbished recently and presented well, despite the housekeeping not being their principal concern as we found some personal items from the previous occupant.
The view from the room was quite concerning and the front of the hotel says it all about the cleanliness and the attention to details.
The morning was a lot better with a warm welcoming lady attending the reception desk and looking after the breakfast buffet. This was well presented and of good quality.
Rollon
Rollon (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月28日
Larry
Larry (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月19日
Steve
Steve (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月16日
Thanks
Old building full of character, we were upgraded to a suit amazing room, breakfast good ,buffet style, on site indian restaurant (Mumbai) as good as it gets excellent.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年11月10日
Best hotel in Hartlepool. Friendly and helpful staff. Great location. Old building but renovated recently. Some facilities are a bit old fashioned but bearable.
Yoshiaki
Yoshiaki (3 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年11月5日
Suzanne
Suzanne (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月3日
Poor attitude to service,bar often closed,was better last visit.Not impressed.
Norman
Norman (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月29日
Frances
Frances (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月28日
The only thing I could complain about was the heating being too hot. Simple solution being I opened the window. Very happy with my stay and accomodations.
Frances
Frances (1 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2024年10月15日
Not recommended
It was stiflingly hot on the 3rd floor as the bathroom radiator was on all the time. Luckily there was a fan but did not feel safe to use it all night. There were silver fish in the bathroom and the kettle didn’t work. The bathroom tiles were grubby and the shower didn’t drain so I was standing in an 2 inch pool of water. All in all not somewhere I’d ever choose again .
Margaret
Margaret (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月23日
Andrea
Andrea (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年9月19日
真實旅客
2 晚商務旅程
Hotels.com 真實旅客評價
8/10 很好
2024年9月13日
Bobby
Bobby (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月11日
Best Western need to sort it out
There was no heating the room was cold, the hot water was full of salt . Also not enough staff Best Western worse Hotel i never stay there again
Ross
Ross (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月6日
When we arrived at room,the tv didnt work, changed remote control 4 times, seemed like it was working, then it stopped again, in the end just left it,
John
John (1 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年9月2日
Darren
Darren (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年8月11日
Good value stay
Staff friendly and fairly attentive. Andy the bar man was great. Only negatives were due to any lack of identity/ uniform, it was sometimes hard to know who the staff actually were. Coffee/ Fruit juice at breakfast very watery!
Mark
Mark (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年8月3日
Double check when booking
So basically we came in after getting married to be told we was in a normal bedroom but we ordered the suite. It got sorted in the end. Also the music from the bar kept me up quite late so don’t open your windows.. the bed was comfortable but the pillow was like rocks! The breakfast was ok I guess beans were cold. Then when we went to check out they tried to charge us again! So please double check and keep receipts