The experience of being in the jungle is amazing, and the hotel delivers that experience very well. No complains there. Restaurant was good, water bottles were provided every day, and the "power out" times didn't bother at all since ceiling fan, nightlight, hot water, all work during those times.
What to improve:
1. When we arrived the floor of the room was very dirty. It's a very small room so it's not hard to keep clean.
2. The swimming pool is falling apart. It has cracks, all paint is peeling, bottom is full of sand, water is cloudy.
3. You need an espresso machine at the restaurant. It's not that hard, and most tourists at the hotel are European... It would be a big plus.
4. Extend wifi to the rooms. Should not be that hard.
Want to go above and beyond?
5. Improve communication with the customers before they arrive to the hotel
6. If the customer flight was late and the restaurant won't be open, proactively ask the customer if there is something they would like from the kitchen. I had to ask.
7. If the customer is leaving early, 5am shuttle, and cannot have breakfast, proactively prepare something for them so they can have at least a coffee and a cookie before leaving.
8. More rooms with A/C
