Property was very clean and modern. Very good nightly entertainment and pool areas. My only complaint is that the beach is a long walk from the common areas.
Michael
5 晚家庭旅程
10/10
We enjoy beach, night event,good food, the employees are very friendly and the facility is very clean, we have not complaing
Roberto
3 晚家庭旅程
8/10
Good
Dahiana
2 晚家庭旅程
2/10
We found the bed sheets with some stains and hair in the shower and bathroom. House keeping department was needed to be contacted! The hallways to the room was filtered was filtration! In the breakfast buffet was one cook employee who wasn't customer service friendly!
Raul
4 晚家庭旅程
8/10
Emily
3 晚家庭旅程
10/10
it’s a good hotel happy the second day of stain the patrol remove everybody from the water because the waves was too stronger
jose
2 晚行程
8/10
It was very peaceful and full of activities.
However the food options could have been better and fresher. Also I was hoping for somethin more cultural to the area/country.
Darriel
4 晚行程
6/10
Food choices was horrible wasted alot of food, your choices in meat be still tough hard to chew and a lot of pork daily. Cleaning ladies let mosquitos in the room when cleaning so they bite you in the room at night. Bring insect spray. Air Conditioner unit stay broke doesn't get very cold bring a small fan. You have to remain in your room all day until they fix it you cant go out or they will stop working on the unit..SPA- massage is a waste of 115 dollars unless you want a rub down in baby oil they dont actually massage your muscles just rub excessive amount of baby oil on for 1 hour 20 mins. You leave the same way you went in just oily. Other than that enjoy the scenery of the beach.
Denicey
3 晚行程
10/10
Ambar
2 晚行程
6/10
Sehr laute Musik am Pool und bei den Shows
Roger
14 晚行程
4/10
Melvin
5 晚行程
6/10
Room had mold all over and food was not great. We all.gor sick the kast day and coukdbt even get front drsk to bring us an extra bucketsir garbage bag.
MACKENZIE R
4 晚行程
8/10
This resort if very well maintained. The staff were very welcoming and courteous. The food and variety was good. I didn't get to experience any of the restaurants (they filled up quickly) but the buffet was adequate with plenty of options and the coffee shop was excellent. The toaster and the panini maker were broken. They should have backups in place. The food options by the beach was adequate. One day they had a BBQ and it was delicious. Drinks were adequate. Only Presidente beer which was fine by me. The entertainment shows were good but short. They had a pool table but was always covered. They need more entertainment or maybe a game room. There were plenty of chairs and covered areas (coconut trees) by the beach. The pool was decent but after a bubble pool party the water looked murky the next couple of days. Overall a good experience. Would highly recommend.
Nelson
3 晚家庭旅程
10/10
Alexa
3 晚行程
4/10
The rooms were spacious, good AC, and the beach was beautiful. The taste of the food was okay but there was a lack of options (not even salmon). The food at the buffet was better than the restaurants. The front desk employees were helpful. There was a lack of entertainment for people with families and/or the entertainment events were not promoted well! What was particularly disappointing about this place was that you could tell some of the employees were intoxicated while working their shift. That was a huge turn off from this hotel especially if you are going with your family.
Elvin
3 晚家庭旅程
10/10
Rafaella A
7 晚行程
10/10
Had a great time at the property and the food was great too. The number of restaurants were limited though and they all aren't open always so had some terrible getting some bookings in. The guest help desk was able to hook us up with some reservations when we requested them but couldn't get it ourselves on the app. Overall experience was great and the staff was very accommodating but I wish they had more number of events throughout the day (especially in the open) to keep the Caribbean vibe alive throughout.
Krishna Teja Reddy
3 晚友伴旅程
8/10
El trato y servicio del personal es exelente, las habitaciones estan amplias, los baños son de poco espacio y falta iluminacion y limpieza, las almohadas bastante incomodas, lo mejor es el trato de todo el personal
Carlos
7 晚家庭旅程
8/10
Leslie
5 晚行程
8/10
Small, older resort. Rooms rundown and in need of updating. But this was the worst part. Grounds amazing. Truly a tropical paradise Beach was top notch. Staff incredible. Really can’t say enough about the wonderful people working there. Attentive cleaning staff. Wonderful bartenders and servers and a large and hardworking maintenance staff. Front desk took care of the few issues we had with the room promptly and with care. Entertainment staff was out of this world. So hard working. They put on great entertainment every day at the pool and every evening in the small theatre. Disco every night. Our teenage kids had a blast. The smaller size of the resort was actually a plus. Got to know the staff and guests very well. Buffet and a la cartes exceeded expectations. Over all a great experience and I would recommend. Certainly not a 5 star resort but great value for your money!!
Jeffery Ian
7 晚家庭旅程
10/10
Juan Diego
8 晚行程
4/10
Not enought pool chairs or beach chairs. Impossible to get dinner reservations. Small plastic cups for everything
Ann Marie
3 晚行程
10/10
Great value! Good food!
samir
4 晚家庭旅程
10/10
We had a wonderful stay at Viva Heavens. Our room was spacious and had balcony. Food and drinks were decent. The main dining buffet does open late (6:30) so if you like to eat early this isn’t ideal. The beach area was clean and had plenty of loungers and had the option of being in the shade or in the sun.
Only down side was a couple of nights we were awoken by people yelling and partying at 2:00 in the morning and the staff didn’t seem to take notice or care. We also noticed some guests would place their t-shirts/ towels around the pool area to claim a spot then go to the beach or the dining area so that no else could sit there. This limited the seating around the pool.
Overall great stay and good value for the money.
Benjamin
6 晚家庭旅程
8/10
The entire staff was very nice and kind during our stay, always offering to help with everything. The food was delicious and the atmosphere was very familiar, for a trip with children it is excellent.