Clerk at front desk was horrible and said very rude comments, then on check out would not do anything to remedy situation.
Jessica
Jessica (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月22日
Vivian
Vivian (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月19日
Kristin
Kristin (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月17日
It was very relaxing.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2025年2月13日
Meh
Clogged sink and no hot water. Breakfast was the highlight. :/
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025年2月10日
John
John (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月9日
jason
jason (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年2月3日
VERY unsafe and dirty. Staff doesn't care.
This was really one of the worst experiences I've ever had with a hotel. I travel a lot for both work and family and we were asked to use this hotel during the Colorado Crossroads Volleyball tournament in Denver. Never again. This was so bad that I will never use an IHG Hotel again either.
The night I arrived I was accosted by a homeless person. When I told the front desk that i was worried about my safety (no parking on the premises that night), the clerk just shrugged. No assurances over my safety walking from the offsite parking back into the hotel. we were there with 15 year old girls and it was very scary for them to be confronted by aggressive people located at the front of the building. The pool was unusable -- green and extremely dirty. The room was very dirty, so much so that no one dared sit on the sofa. When I called the front desk to get linens for the pull out they said "come get them yourself." By the end of day 2 the entire team had checked out because they felt unsafe and it was so dirty. One team member's family had to call a noise complaint into the local police and when they arrived they arrested the man in the next room. The front desk had little to no control over the vagrants coming in and out of the lobby which left everyone feeling incredibly unsafe. Will NOT use this hotel, or this chain, ever again.
真實旅客
5 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2025年1月28日
Shane J
Shane J (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月25日
Thomas M.
Thomas M. (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月14日
anthony
anthony (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月13日
Catherine
Catherine (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月8日
Jason
Jason (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月7日
Overall, the stay was very good. The room was clean and the hotel offers great complimentary food and drinks. Security was good and I felt safe staying there. My only complaint is that house keeping did not come until 6 in the afternoon after we had already come back to the hotel for the day, so we would turn them away since we were in there. This was everyday of our stay except one.
真實旅客
7 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2025年1月2日
edgar daniel
edgar daniel (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月1日
Decadence
I loved having the kitchenette! And the front desk guy was really nice.
Jennifer
Jennifer (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月24日
Great family, friendly hotel.
Great hotel for families if you want to be in walking distance of the capital!
Everyone was very friendly. Enjoyed the breakfast and the pool. We would stay again!