The hotel actually has two sections on two sides of the bridge. We were expecting to be on the water side but was disappointed. The room only has a small window facing the back of the hotel. Nothing impressive at all. The staffs were not helpful on anything. We were asked by the front desk to go across the bridge to make booking at the hotel restaurant.
真實旅客
Expedia 真實旅客評價
10/10 完美
2024年12月31日
We had an absolutely beautiful experience.
My partner and I had a wonderful time.The Waterton Hotel provides a most peaceful, relaxing, luxurious experience. We will definitely love to visit again, and recommend it to anyone in need of a romantic getaway
真實旅客
5 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年12月25日
Exceeded expectations. Wonderful stay for me n doggy n loved our room
Lisa
Lisa (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月24日
lorna
lorna (4 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月3日
Service shocking, no booking for what we wanted an
Sadly got there, greeting was next to nothing, have you got a booking ? With a face that looks like she hated her job.
To then be told they haven’t got our room what’s been booked twice, and booked in for over a month, plus had in email after confirming everything over emails.
Basically was told if I don’t like it we can just leave and go home, 50 minutes to get there and over 1hour home with nothing offered as an apology on the night.
To then be called up by the manager saying sorry which is fair enough but a discount offered if we wanted to use the hotel. A discount after the farce we had to put up with and costs it took to get here.
Was looking for a wedding venue at this place but treated like this can’t see them deserving our booking, sad because it looks a lovely hotel, I might have just been the unlucky person that got this treatment
natlie
natlie (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月27日
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2024年11月2日
Richard
Richard (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月1日
Arindom
Arindom (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月29日
Charles
Charles (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月24日
Good hotel, nice room, available spa, poor quality WiFi
真實旅客
2 晚商務旅程
Hotels.com 真實旅客評價
6/10 不錯
2024年10月20日
Young
Young (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月18日
Excellent I will be back
Excellent greeting whilst booking in . Evening meal very nice
John
John (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月15日
Perfect anniversary stay
Loved it! Made our anniversary stay so special, thank you so much! We’ll certainly be back :)
Staying in the main house was so special, highly recommend! We also added on spa treatments and facilities which were great too.
Katie
Katie (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月26日
Alan
Alan (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月16日
A
A (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月30日
Rachel
Rachel (2 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年8月19日
Staff were excellent, room was outdated
Staff were excellent, room was outdated
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2024年8月12日
Amazing getaway
Amazing location and services, breakfast was delicious, staff was very friendly, the room was lovely and spacious, comfy bed.We loved our stay and we will definitely come back.
Camelia
Camelia (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年8月9日
Not very welcoming
Pleasant hotel location but the staff overall and at the checkin was far from welcoming.
Marlena
Marlena (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年8月3日
Read the terms and conditions first
The hotel was dirty and old fashioned. The service was the worst I have had in any hotel while travelling in the uk and Europe. They assumed things that was not true and being a gentleman I corrected them and paid my way. The swimming pool is only free from 7 am till 9am. During breakfast. Then there is a financial cost the the guest for the use off. This was not clear on the website when booking.
Graham
Graham (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月1日
Its a stunning location set in beautiful surroundings. Sadly it doesn't include use of the facilities as i had to pay £15 to access them. Wasn't impressed with the charge and apparently that was a special offer price. The room we had was very, very warm and with no air-conditioning sadly it made for quite an uncomfortable night. I will add fans were provided in the cupboard but they just circulated the warm air frustratingly. All in all a gorgeous location but glad i only stayed one night. The spa and outdoor hot tubs are really nice but i don't believe an extra charge for their use is acceptable.
Scott
Scott (1 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年7月29日
Nice location
Nice friendly staff free parking nice room clean and tidy was small room nice dinner and breakfast went to use the swimming after breakfast was told by staff your too late after 9.30am you have to pay £25 to use the facilities how ridiculous you as a, quest can come free before 9.30am bad communication from front reception didn't tell me about the charges or about the leisure facilities policys not good customer services between the hotel staff I felt I have been cheated out of paying very good money at the hotel for a small room and than been told to pay for lesuire facilities on the day not mentioned anywhere when I booked my hotel this the reason I booked it with lesuire facilities to use unfortunately got turned away from staff very emotional aleast they could have saus on this occasion please use it and either make a policy to pay or not to pay and nothing mentioned on the card about charges.