No welcoming communication from reception or bar staff - the hotel management seem to have employed a skimping strategy in terms of quality and quantity on basics:- towels, toilet paper, toiletries, tea, coffee, (over) cooked breakfast ingredients served without any pleasantries or flair.
Overpriced for what was provided / served. A couple of staff were pleasant enough but most were pretty ignorant and dismissive - an easy fix with a bit of basic training and occasional but effective supervision.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025年2月10日
Short work break
Nice warm room, comfortable bed plenty of space. Excellent breakfast. Dinner at night also good and hand pulled beer is well kept.
David
David (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月5日
Stephen
Stephen (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月30日
Annmaria
Annmaria (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月22日
Nicola
Nicola (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月21日
Elizabeth
Elizabeth (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月12日
Paul
Paul (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月6日
Good
Great service .. rooms a little dated
lee
lee (7 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月30日
Nicola
Nicola (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月24日
Lee
Lee (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月22日
Spot on as usual
My go to hotel when staying round Guisborough/Middlesbrough area for work ,meals are lovely also breakfast is spot on
Gary
Gary (2 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月22日
Dirty rooms.
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
8/10 很好
2024年11月20日
Alison
Alison (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月19日
Bryan
Bryan (2 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月15日
Lucy
Lucy (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年11月12日
Mark
Mark (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月2日
Stayed for two nights, Great service by the bar maid had a good laugh with her on the Thursday night 31/10/24 and the chef before his shift and the manager at night. 01/11/24 Nearly missed out on my breakfast in the morning as I had a few too many to drink the night before and I was late. Chef agreed to still make me breakfast which I was really grateful for, the waitress at breakfast didn’t offer me any drinks and if I didn’t pretty much beg her to ask the chef if they could still make me breakfast she would of gladly let me walk out not very friendly. Only thing I would say is to extend the hours of breakfast in the morning. Overheard that a manager had made one of the other staff members cry twice. If this was the lady that served me breakfast, I’d book your ideas up. I’m a manager and you treat your fellow employees with the same amount of respect you expect to be treated with. That way you get better productivity and it’s just a better atmosphere for everyone and who knows you might even crack a smile. Room was great bed was huge and after working away it’s always nice to find a bath as a lot of hotels have done away with them. Room was quiet apart from the road outside, nothing you can do about that though. Rated a 5 star out of respect for the nice staff. Good on you for being chatty and welcoming keep up the good work everyone loves a smile when they first walk into a hotel. Also to the staff member who has been made cry, your good at your job keep it up rise above it
Gavlar
Gavlar (1 晚商務旅程)
Expedia 真實旅客評價
4/10 一般
2024年10月31日
Crap
No store room to drop luggage off while we waited to check-in grandson used vending machine to get a packet of crisps only to find there was no coins in the machine to give him his change complained to reception only to be told there was nothing they could do and to ring the number on vending machine to complain so the crisps cost £5 then we went for a meal in the restaurant where our order was taken after waiting 30mins the waitress in formed us the order hadnt gone through so had to reorder and waited another 30mins very poor
Kevin
Kevin (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月30日
Friendly Staff, great central location for our stay. Quiet and clean.
Kimberley
Expedia 真實旅客評價
10/10 完美
2024年10月19日
Nice place to stay
Very friendly staff. The room was spacious and clean. Lots of parking space. I didn't use the bar but it looked very welcoming.
John
John (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月1日
Great location, room and staff very good, evening meal with guests very disappointing,
les
les (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月30日
Lynnw
Lynnw (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月18日
Very friendly staff. Nice and quiet. Lovely breakfasts
Colin
Colin (2 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月13日
Poor signal/ wifi - it has a bed and shower
Stay was good other than wifi signal is weak and kicks you off every 30 minutes , also no phone signal so wouldn’t recommend if you need internet to work.
It had a bed and a shower :)
Mark
Mark (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月31日
The staff are really excellent. They cannot do enough for you. Terribly hot in the room though Had to have the fan on all night.