Very good stay in a beautiful location. The owner and the staff were very friendly and helpful. Great service. I will stay there again. Good value for money.
Leonard B
Leonard B (5 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2023年3月7日
A couple of things we enjoyed about the property included (i) great breakfast that was included the only morning we were there; and (ii) when we checked in the owner went out of her way to make us feel welcome.
The reason for the poor review is due to the fact we were not provided a refund for the final two nights of our stay despite the fact the staff told us we could cancel and that we'd be provided a refund. Our room did not include air conditioning and our stay was over a few days in which temperatures were extremely hot. My wife was pregnant and literally did not sleep the one night we stayed there, and could not tolerate staying another two nights. I asked the front desk if we could cancel our last two nights and receive a refund. The staff said we would, but we'd need to coordinate with Expedia to receive the refund.
I've spent the last two months trying to coordinate with Expedia to receive a refund. Each time I reached out, Expedia was not able to actually get an answer from the property. Finally, today, they got an answer from the property after which I was informed I would not receive a refund. The fact that the staff specifically told me I could cancel and receive a refund is one of the reasons we did actually cancel our final two nights. As a result of this experience, I would not recommend staying at this property.
We did stay the last two nights at the Views Boutique Hotel & Spa in Wilderness. I would highly recommend this hotel of Blackwaters.
Christopher
Expedia 真實旅客評價
4/10 一般
2022年12月4日
Meget lidt rindende vand……. Floden ligger lige nedenfor, så mon ikke pumpen var “død”
Bo
Bo (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2022年1月2日
Nhlamulo
Nhlamulo (6 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2020年12月31日
anders uffe
anders uffe (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2020年3月14日
The property is in a quiet, beautiful area by the river just outside Knysna on the N2. The staff were superb and nothing was too much trouble. We had a classic room but if we were staying again we would upgrade to a luxury room. This was not available for our dates but for the price, luxury is a vastly better option. The classic rooms are clean and comfortable but have not yet been refurbished. Be aware that the water from the taps is a dark brown colour and might be off-putting to some. Drinking water is provided and is plentiful. The water wasn’t a problem to us. We loved the setting of the property and enjoyed a tasty breakfast admiring the view from the terrace. An enjoyable visit, thank you!
PMD1959
PMD1959 (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2019年9月29日
Glorious Getaway
It was the best place we have ever booked. The view and friendly staff.
Gerald, you are amazing.
Thank you once again.
Nosithembele
Nosithembele (2 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2019年4月17日
Nice little lodge close enough to town
Very nice little lodge about 10 min drive from town. Very accommodating. My room did not have hot water and they were able to move me without hesitation.
Christopher
Christopher (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2019年3月27日
top place
staff and rooms fantastic. food out of this world.
can not fault and well recommended
luiz
luiz (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2018年5月6日
Lovely quiet little find
What a wonderful little find. Having been affected by the fires last year this hotel is slowly getting back on their feet. We got upgraded to beautiful suites and the little details that were left in our room made it special and memorable. The front of house staff and the kitchen/breakfast guys are absolutely wonderful and so friendly and it was so nice to hear their stories. A great asset to this establishment. There is currently a water problem in SA and this hotel is trying to be resourceful by using water from the lake that runs through their property, the only downside to this is the water coming through the taps is slightly brown which is a little off putting when washing. We would highly recommend this place based on the comfort and staff though!
Nesreen
Hotels.com 真實旅客評價
10/10 完美
2017年4月24日
Wundervolle Lodge direkt am Blackwater River
Wundervolle Lodge direkt im Wald am Fluss. Man kann dort Kanu fahren. Das Frühstück ist sehr gut und das Personal sehr nett.
真實旅客
Expedia 真實旅客評價
8/10 很好
2017年3月2日
Lækkert lodge i dejlige omgivelser nær Knysna
Alt var meget fint - bortset fra, at vi havde booket og betalt for et River view værelse (nyrenoveret, stort, luxus, udsigt), men fik et Forrest view værelse, som var mindre, mindre luxus og dårligere udsigt.
Indcheckningen og ejeren kunne ikke give os det bookede Riverview værelse, da der ikke var noget ledigt - og de havde fåer bekræftelse fra Expedia.com/Hotel.com om at vi havde booket et Forrestview (trods min bekræftelse på Riverview).
Intet kunne de gøre og intet blev gjort - bortset fra at de selv henvendte sig til Expedia.com.
Vi er utilfredse med ikke at have fået, hvad vi bookede og betalte for.
Leif
Hotels.com 真實旅客評價
10/10 完美
2017年1月31日
Lovely setting and had a great experience
What a lovely experience we had. So picturesque and with staff who could not be more informative and welcoming.
We had a great time with great food, room and service.
真實旅客
Expedia 真實旅客評價
6/10 不錯
2017年1月27日
Nice location peaceful retreat
The restaurant was poor. Cooks left to their own devices with little or no training other than being able to put a small pizza together! The owners quite disinterested in following up staffs work to ensure guests get what they pay for! We ordered grilled lamb chops and they were unedible hacked to bits and burned! Over our 4night stay we had cooked breakfast every morning the muesli was old and made me unwell!
For South Africa where we have only had delicious food. This was a very poor show!
真實旅客
Expedia 真實旅客評價
8/10 很好
2017年1月23日
conveniant andfreindly
very good n freindly
BASHIR
Hotels.com 真實旅客評價
8/10 很好
2016年12月4日
Great hotel to base for sightseeing
Very good for a short break very enjoyable visit and friendly staff good restaurant and well priced
Alan
Hotels.com 真實旅客評價
10/10 完美
2016年11月21日
Wonderful surprise
Lovely place, highly recommend it. Wonderful setting, relaxing atmosphere, excellent good value restaurant and personalized service. Rooms are just so cozy and at night they give you the best house made chocolates. Don't make my mistake and stay there for only 1 night.
Marwa
Hotels.com 真實旅客評價
10/10 完美
2016年11月21日
The reviews on the hotel were not a lie, the service was amazing. Very friendly and welcoming
The only issue was wifi in our room, but we were out most of the day other than that I don't think I will stay anywhere else, Blackwaters has my heart
Phiwokuhle
Hotels.com 真實旅客評價
10/10 完美
2016年11月10日
Great Choice
Excellent facility in a great bushland location with friendly staff and a great restaurant.
Bill
Expedia 真實旅客評價
10/10 完美
2016年11月7日
Wunderschön
super schönes, mit liebe zum Detail eingerichtetes Zimmer. Grosses Bad, sehr sauber. Tolle Terrasse mit wunderschönen Blick. Als Betthupferl gibts jeden Abend einen Schnaps und Süssigkeiten.
Meike
Expedia 真實旅客評價
10/10 完美
2016年10月26日
Ein Paradies
Das Hotel liegt abseits der Strasse, ruhig im Wald an einem Fluß. Wir hatten ein tolles und geräumiges Zimmer mit Terrasse zum Fluß. Man muß etwas auf seine Sachen aufpassen, weil freilaufende Affen daran Gefallen finden könnten. Das Hotel-Team ist sehr nett und hilfsbereit.
真實旅客
Expedia 真實旅客評價
8/10 很好
2016年5月14日
Road warrior on the garden route
I was upgraded to a river room which was spacious with extra amenities and I loved the bathtub. Wish I had more time to take a canoe out and explore
真實旅客
Hotels.com 真實旅客評價
8/10 很好
2016年4月6日
Great Room amenities
The rooms were EXCELLENT
The restaurant was pleasing - but food only ok and the service could have been better.
We only got scraps for breakfast as we got there 20 min before closing -- and the restaurant was visually unpleasant.
Paola
Expedia 真實旅客評價
10/10 完美
2016年3月14日
Gemütliches Hotel im Dschungel
Sehr schönes Hotel etwas außerhalb von Knysna direkt am Fluß. Absolut ruhig gelegen, echtes Dschungel-Feeling. Abends vor dem Zimmer sitzen ist unvergesslich. :-)
Zimmer sehr sauber, großzügig ausgestattet, Personal sehr freundlich und hilfsbereit. Frühstück einfach, aber lecker -- besonders empfehlenswert das selbst gebackene Brot.