Tried checking in early after 1pm due to trip logistics and was told to come back after 3pm. Held our luggage which was appreciated. Came back after 4pm and told rooms not ready. Waited for a “manager to do a final check” which took almost 30 minutes. Two travel weary families with all our luggage waited in the lobby.
Then our room air conditioning was insufficient. Asked for it to be sorted while we went out for dinner. Came back to same problem and asked for help again only to learn their resolution was to keep turning down the thermostat temp (which isn’t the issue and doesn’t result in cool air). Third escalation resulted in waiting 2 hours for a fan to be delivered. Attendant at front desk couldn’t leave his post because he was the only hotel employee for the evening! This is not safe. Went to the lobby with our families to enjoy the TV, lounge and fireplace only to find out that the fireplace wasn’t working. The attendant was unable to get it working and actually had the gas running without being lit for too long. We had to tell him ourselves to stop the gas and let it dissipate due to safety reasons. The TV didn’t have the event on we wanted and the attendant didn’t know how to toggle the TV either.
On the second night our family was parking the car and the San Diego police arresting a man in the back lot of the building. Also we think we watched 2 separate evictions of squatters by police from the adjacent residence/motel.
Douglas
Douglas (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 6 日
Jennifer
Jennifer (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 6 日
Pros and cons
We definitely overall enjoyed our stay. The lounging areas outside by the pool with the fire pits and tvs was nice. Not that we got to experience it because we had the littles with us, but definitely would bring us back for a childless trip.
They were understaffed one of our nights, we called for more pillows and the man at the front told us he can’t leave until his shift was over because he was the only one there, but would bring them when the next person came for their shift. He never came with pillows. Not sure how a whole hotel can run with one person on a Friday night. If you’re looking for comfortable bed this also isn’t the place. But you take your pros with cons and I would say we would stay again. Wish they had a free late check out though.
Monica
Monica (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 5 日
Comfortable stay
Love the new coffee machine with grinder. Very good! Hotel was very safe, clean and with easy access to the 8 freeway. Quiet and comfortable. Bed was comfortable.
DAWN
DAWN (5 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 4 月 1 日
Seung Hyun
Seung Hyun (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 1 日
真實旅客
5 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 26 日
Clean hotel with an expensive parking fee!
Our stay was great. The hotel was very clean. We really appreciated that!! The only reason I wouldn’t give this hotel 5 stars is because we had to pay $72 for 3 nights parking in their normal parking lot. A ridiculously expensive fee to just park in a parking lot.
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 25 日
Pamela
Pamela (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 25 日
Ashley
Ashley (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 3 月 22 日
Can’t trust housekeeping
When housekeeping came to clean our room after the first nights stay they removed a bag that I had pack with some snacks, drinks and medication. As soon as we returned to our hotel for the day I alerted the manager who was of no help. Next day the house keeper was supposedly questioned and did not confirm or deny removing the bag which supposedly was thrown out for no explainable reason.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 20 日
Will be staying here again, everyone was nice, friendly, and professional.
Michael
Michael (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 3 月 15 日
Terrible
We were not warned at check in that the water would be shut off for hours that night. A repair crew was right outside my window working late into the evening yet they still booked that room. I was given a double twin bed room instead of a king like I booked online and the shower door had mold all over it
Mark
Mark (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 9 日
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 9 日
Cristian Ivan
Cristian Ivan (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 6 日
Great Awesome People
Just a little getaway with the family we had a great stay everything and everybody was perfect! Thank you we couldn’t be happier.
Also, food was great!
We will be back soon
Sophia
Sophia (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 2 日
Will stay again!
Great breakfast! Nice hot tub! Super comfortable beds!