I phoned the hotel at 14:30 on my day of arrival, as I would not be arriving until shortly after 20:00. I was told that the keys would be left in a locked box, and I was given the code.
When I got to the hotel, although I could open the box, the keys were not there. Another couple who were staying there said the same had happened to them and gave me the contact telephone number.
When I called, it was a prerecorded message in Danish, but no one answered.
I was locked out of the hotel with no idea what to do.
Thankfully, there was a lady down the road who knew the owner's phone number. She called her, and it was arranged that someone would bring the key.
Had I not approached this very kind lady, I would not have had anywhere to stay.
I have not received any apology.
The hotel has a strange smell in the public areas.
Although there is a pub attached, which is also the 'reception' for the hotel, it closes at 15:00, meaning no staff are available after that time if anything goes wrong.
You can't leave your luggage at the hotel if you want to pick it up after 15:00, as there's nobody there.
The breakfast is poor. There is a cold buffet and eggs and bacon kept warm on a single plate over a candle.
