I’d booked a specific room (upper floor, balcony etc). I’d stayed in this hotel before and know its layout. On check-in, reception attempted to palm me off with an inferior room (without offering me a price reduction). When I insisted on the class of room I’d booked, was told it would be ready in 15 mins. It wasn’t! Reception staff didn’t seem able to communicate with the cleaning staff. After an hour of waiting, I finally accepted a room slightly worse than I’d booked because I just couldn’t wait any longer. Room was fine.
The buffet breakfast also had some issues. First by SA standards it’s quite expensive at R230pp. For this I expect a good standard buffet. It was so-so, but in particular the coffee was awful. Essentially left sitting for a very long time in a flask, it was undrinkable. Freshly brewed coffee should be standard these days.
John
John (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月28日
Staff are super friendly
Ophila
Ophila (7 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年9月28日
Nour
Nour (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月10日
Brian
Brian (6 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年7月15日
This hotel was recommended due to its proximity to the UKZN main campus. This is relative as the hills of Durban and distances mean walking is a no-no. The hotel is comfortable and clean, just note the lower-priced rooms overlook an outdoor common open space. Also, there is no real logic to the placement of light switches. It took me 10 minutes to turn off the lights in the room, as some stitches are in the strangest of places. The staff are pleasant and courteous.
Mark
Mark (4 晚商務旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月10日
Ms N
Ms N (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年6月29日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年2月29日
Muhammad
Muhammad (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年2月18日
Sanjay
Sanjay (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年1月21日
Martijn
Martijn (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年1月3日
Zakhele
Zakhele (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2023年12月26日
The hotel is amazing and so is the vibe . However the receptionist Lola is very rude and has poor customer service. She refused to send someone up to clean the room . We had stayed over 2 nights. The phone in the room doesn't work . The management and service from the receptionist at at the restaurant was horrible. The place is amazing the staff though treat the guests terrible. Love the Spa tho 😇
tamara
tamara (2 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2023年12月15日
Rafael
Rafael (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2023年9月28日
Excellent
MR
MR (2 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2023年8月22日
Michael
Michael (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2023年6月25日
Promise
Promise (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2023年1月21日
Jennifer
Jennifer (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2023年1月12日
Amazing
tamara
Expedia 真實旅客評價
8/10 很好
2022年7月21日
Dumisani
Dumisani (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2022年6月27日
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
2/10 欠佳
2022年6月13日
BAD SERVICE AT CHECK IN
very bad check in expirence staff not willing to help booking was changed but they didnt know what was going on will not be booking here AGAIN
Mrs N
Mrs N (2 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2022年3月22日
Sarah
Sarah (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2022年1月30日
Wesley
Wesley (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2022年1月10日
The front of house staff (the lady) was very passive and not welcoming. even on check out, she wasn't even interested in us at all. Dinner Buffet is over priced for non-classy food. The Bar has sells what is supposed to be cheap wine at a very high price