I stayed at the Royalton chic for four Nights five days I must say the staff is amazing. They are also ready and willing to satisfy your needs. I got the diamond preferred Package that comes with a Butler and let me tell you my butler made my entire experience that much much better. His name is Aris. Any call or text I put out to him with my needs he made it happen in less than 10 minutes. I know that if I come back, I would stay at the Royalton again and request him. I never felt like I was bothering him like he didn’t wanna be there. He was a 10 out of 10. The day of my birthday he set my room up with balloons, rose, petals a cake, sushi champagne Ran my Jacuzzi water with rose petals in. It was a nicest thing anyone has done for me in a long time. I felt very loved and special on my birthday because of that there were a few minor things That I wish were different The diamond preferred rooftop pool for example there’s no music up there. There’s no bar up there and when I was up there for a while, there was no service that came to me up there. If they had a bar and a speaker up there, it would be amazing. I would say when you pay for preferred you have to go out of your way to go get your top shelf liquor, which is why I suggest the bar at the diamond preferred pool. The food was not so good 4 out of 10 last I ordered a smoothie and there was ba bug in it. I really didn’t make a big deal out of it because my entire stay was great. Entertainment was 4/10