Disaster from start to finish!
Plumbing was diabolical. The noise of pipes, the vibrations shaking the whole hotel was unreal. My parents did not get any sleep for two nights and all the staff could say was sorry but carry out no work to resolve the extreme loud noise.
The cleanliness was poor.
Th breakfast was not very good whatsoever and once they ran out of items they had nothing to replenish.
Oh I could go on but why bother.
Linda
Linda (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月9日
L
L (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月5日
Needs updating shower was too hot couldn't change temperature and breakfast was not the best ran out of everything and nobody about to ask anything
Debbie
Debbie (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月2日
Worst night ever.
Unfortunately the worst night we have ever had in a hotel. The plumbing in our room was resonating all night. Sounded like a kango hammer. Greeted on arrival by kitchen staff who appeared to be doing various jobs. Not at all helpful. We tried to speak to the duty manager before we checked out but we're politely informed that there wasn't one and that our concerns would be passed on. We were told that the duty manager would ring us on Monday the next day. Guess what no call. So I am left with this posting. Perhaps we were unlucky but a call would have been nice. I did make a 14 second recording of the horrible noise but this site doesn't seem to be able to take anything but photos..
Kevin
Kevin (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月30日
Very disappointed, I was in an annex room, which was cold, needed thicker curtains. Breakfast was extremely poor, only hot food left was 3 sausages, 1 egg and about a spoonful of beans. Soup bowls for the cereals, only 1 toaster. Only 1 member of staff to clear tables, replenish hot food it was totally unacceptable. Other members of my family that stayed that night also had complaints. My son in law and wife hardly slept, were disgusted by the breakfast and left. The room rates are too low, £53 for a double room including breakfast for 2 people is rediculously low. There needs to be more staff to have breakfast running smoothly. Unfortunately I wouldn't stay again and wouldn't recommend this hotel to anyone.
Marilyn
Marilyn (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月29日
Neal
Neal (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月25日
1 night business stay!
1 night business stay. Plenty of parking, friendly check-in, clean room. We booked a twin room and the bed was tiny. Evening restaurant was not open but other places to eat were only a short walk away. Cooked breakfast was ok. Will stay there again!
Darren
Darren (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月21日
Vicky
Vicky (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月17日
Dissatisfied
The twin room we stayed in was ok. The beds were a little worn and one of the
covers on the bed had a stain on it that looked like blood. Only a small amount, but nonetheless visible.
Breakfast was a total letdown. We were told breakfast was from 8-10am. We arrived at 9.15am to find there was hardly any of the cooked breakfast left. We had to clear a table ourselves to sit down. Another guest asked for some fresh breakfast to be put out and this took over half an hour to arrive. It came in dribs and drabs so people weren’t able to put their food on their plates as a complete breakfast. There was hardly any bread for toast and no butter. The breakfast (when it finally all arrived!) was very basic sausage, bacon, fried egg and beans. The tables were not given a wipe between customers. All in all, a very disappointing experience.
Fiona
Fiona (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月27日
Comfortable bed and cleanliness of room was fine. Hotel looked tired and needed sprucing up. Breakfast was poor - low level chairs and tables to eat off. Dirty plates not cleared away. Poor choice of cereal and canisters nearly empty . No sausage, bacon, egg, tomatoes or mushrooms; the only hot food in the serving trays were beans and hash browns. Had to ask for the trays to be replenished and for clean plates to be brought out and had to wait 10 minutes for this and the only member of staff on duty that we saw only brought out bacon during this time. Could understand if this was at the end of breakfast, but this 30 minutes into the service.
Tracey
Tracey (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月21日
fantastic stay
Fantastic stay fantastic service on arrival room was spotless outside spotless to. Very friendly staff very good nights sleep good breakfast the only thing i would say maybe more complimentary tea maklng items for those who love are cuppa after a 6 hour journey would 100 percent recommend this hotel to anyone thank you for a lovely stay
philip
philip (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月17日
Must stay
Lovely staff, lovely room
Chris
Chris (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月16日
Amy
Amy (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月11日
GCR weekend gala
Really comfortable hotel for a weekend stay at the GCR railway gala.
Was very good breakaway.
Derek
Derek (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月4日
Mr C
Mr C (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月28日
Trevor
Trevor (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月26日
Enjoyable stay in the master suite
Suzanne
Suzanne (1 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年9月22日
Comfortable room, very spacious.
Louise
Louise (1 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年9月21日
Dated and tired.
Caroline
Caroline (1 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年9月20日
Hotel is very unkempt in areas. Poor experience from the beginning as signage and lighting outside very poor. Garden untidy and overgrown.
Not We had an executive room which had no hot water, one reading lamp or very bright spot lights, tv only had bbc 1 even when I returned it only got other bbc channels. Room clean but public areas very dirty and scruffy. Very sad as could be a nice hotel with the right management.