There are positives, such as both pool areas were kept pretty clean, the housekeeping staff were very helpful, SOME of the reception and bar staff also and parts of the menu were cooked well. Would I visit again? No, it wasn’t awful, but it just wasn’t for us.
There were areas of the hotel that really needed updating and refreshing, the menu was very ‘samey’, with nothing that exotic or ‘local’ to the island. The dining room experience was just chaos! Granted, we visited at the busiest time of the year, but there were families who couldn’t find a table to sit at and eat and it was very much herding everyone in, around the dining areas and then out and it was beyond noisy. The glasses in the dining room were often not clean and the wine available with the all inclusive package was like vinegar.
The beds weren’t particularly comfortable either, very basic mattress with minimal bedding.
I think one of the biggest things was that there needed to be more ‘no -smoking’ areas. We had to move where we were seated several times, either on the sunbeds, or to watch the evening show, due to the fact that you would be pretty much sitting on top of each other and there was no restriction as to where smokers could ‘light up’.
Life guards? Not really!
I think a very basic meet and greet would also have gone down well.
Nothing to do with the hotel, but the nearest town was just like buttons and the passport control at Palma airport was sooooo disorganised, we almost missed our flight.