The gentleman at the front desk was very kind and helpful. My room, though, at least to me, smelled like pet urine, and I know they allow pets. The gentleman at the front desk came to my room and said that it just smelled like cleaning products. I just stuck it out and used the deodorizer I have in my car. There was also no chair, or chairs, for the table and desk which made it difficult to work on my computer.