The trip started out great. I mentioned to the lady at the front desk that we were there to celebrate my 40th birthday and she upgraded our room for free - super nice of her! Upon checking in, we noticed a lot of hairs in the bathroom and shower that were not ours, very gross. There was a robe in the closet, had a dead bug on it. Called down to front desk one night to ask where the pool was located and see if we could get more shampoo, conditioner, soap, and wash cloths (we were there for 3 nights and with 2 people one tiny bottle wasnt enough) the guy on the phoke literally sighed very loudly as if i was causing him a big problem, and wouldnt even tell me how long it would take to receive them. I obviously interupted his "busy" schedule at 10:30 or 11 at night. The day we left our check out was noon. We went to MOA prior to check out and was back at the hotel by 11:40ish. I had 2 key cards with me and when i got into the elevator I tried to use them to go to my room and the elevator wouldnt move. Not only that, but the door open button wouldnt work! I was stuck in the HOT elevator for several minutes, not knowing what to do and nothing working. Thankfully someone finally pressed the button outside of the elevator and I was able to get out. Front desk staff on last day was minimal (on a friday!) And super slow - wanted to chit chat way too much with people even though there were a line of guests. Thankful for the free upgrade, not at all pleased with the rest.