4/10 一般
2018 年 8 月 11 日
The accommodations are extremely well kept and most staff are very pleasant and welcoming. I had an unfortunate arrival in that the hotel was having difficulty with my payment method. Despite my credit card being charged on my statement, the property was not receiving that payment. I found the unwillingness to be flexible and give me time to deal with the issue to be astounding. Instead, it was a 'pay now or leave the island' approach. There seemed to be no room for reasoning, despite my being unable to contact someone from home at that time given the time change. I would have been happy to work out the issue when I could reach my bank but the woman who checked me in did not seem to be willing to give me any time. I showed proof of the transaction on my banking statement and had made arrangements with my credit card beforehand, so ultimately, my credit card was not the issue. Whatever the issue was, being more flexible to working it out would have been far more comforting after a long travel day. Please consider should this issue ever come up again with another patron. Otherwise, this property is truly wonderful and I would certainly suggest this to family and friends for a quiet get-away in a beautiful place.
Ashley
Ashley (3 晚行程)
Expedia 真實旅客評價
