Good location, near train station
The room is clean but small.
The staff a very nice and willing to give help.
真實旅客
1 晚行程
Expedia 真實旅客評價
8/10 很好
2018年3月23日
Near train station, Clean, small, comfortable
I lived two nights here. The hotel is near train station which is easy to get train. Although the room is small but clean with computer and TV.
The price is a little bit high and not with the same rate if you book in different time for the same room.
真實旅客
1 晚行程
Expedia 真實旅客評價
10/10 完美
2018年3月19日
免费升级了高级套房,不过床有点硬。
HAOJUN
HAOJUN (1 晚浪漫旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2018年3月1日
糟糕的員工已經令第一印象十分差
大年初二入住酒店,打算和家人度過愉快的晚上。
在入住前曾致電到櫃檯,打算詢問check in問題時,接線員工竟然問也不問就跟我說【你是網上訂的就自己打去網上問,不要問我】我不是問訂單問題,只是想查詢check in問題,卻遭受如此不禮貌的對待。我再次提出我只是想問check in 問題,你們應該可以解答,該名員工甚至跟我說【你是否有毛病?】【都說了不要問我?】我提出找負責人/經理接線時,跟切了我的線,其後再打電話過去也遭受一樣對待。
我想問這是否頤和酒店希望提供給客人的服務?在新年期間罵客人?我在翌日向經理作出投訴時,經理說會跟進并回復我,但我至今仍未收到任何回復。
我對是次住宿感覺失望透點。
各位準備入住的住客也要小心考慮,隨時會遭受員工的氣。
I am really disappointed about their receptionist's attitude.
Before I checked in the hotel, I was trying to call in their hotel and ask some questions about check in. Their staff immediately tell me “I know nothing! if you book it through website, you should call your website not us!!!" with a really bad tone. Then I was trying to explain to her I am not asking booking questions but check in questions, their staff even said "what's wrong with you? Are you insane? I told you to call the website!" and cut off my call.
With this bad impression, I dont think this hotel manage their staff well and good enough to provide good service to their clients.
For the guests who may visit soon, you better think clear before you book.
The hotel system couldn't find our booking, which costs a long time to recover and handle. The room overall was clean enough, but some far away from the mtr station.