We booked a premium deluxe room. The room was pretty tidy. But the service was really poor. The service hotline wasn’t friendly nor helpful. For example, I asked for an ice bucket then she told me I had had it in my room. Really? Alwsys had ice ready in the room or I have the bucket but no ice?
It wasn’t the worst part. We had a cake delivered to the hotel when we were out. We even called the hotel to make sure they were clear about my name and which room we were staying. When we came back, they said they couldn’t send it to the room. It was ok. But my husband had to wait for more than half an hour to find out where the cake was. The concierge told us we need to go to a bar to pick it up. Then the bar told us they never received a cake and we need to go back to check with the concierge. I wondered why couldn’t they just use the phones to communicate. Imagine it was your birthday and you wait in the room for long while your husband got so annoyed running around to find where your cake is.
Katherine
Katherine (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月6日
Jongchan
Jongchan (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年8月31日
조식 엉망
조식이 엉망임
hyunmin
hyunmin (5 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月29日
MINCHUL
MINCHUL (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月27日
sukhyun
sukhyun (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年6月22日
Chung Wah
Chung Wah (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年4月21日
Gareth
Gareth (2 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2023年12月13日
No me gustó el servicio en el lounge
No había bebidas suficientes ni vasos, ni copas así como muy pocos alimentos