Fantastisk opphold. Strålende service fra vi satt foten inn døren, til vi dro. Flotte, store, fine rene rom. Mange gode steder å spise. God kvalitet på.maten til alle måltider. Tror faktisk ikke jeg kan få skrytt nok av dette stedet. Det anbefales på det sterkeste.
Odd
Odd (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月10日
Very good, but didnt nail the extra touches
We stayed in a Master Suite so this review covers preference.
The Good:
The food was outstanding in every resturant and cafe
The staff were friendly, attentive and welcoming
The suite was fabulous
We participated in a number of activities including Karaoke, Retro night, Piano Bar DJ night and all were very good entertainment.
The let downs
We used the butler/concierge in preference for 4 things and only 1 happened correctly
1. We asked for drinks to the room and they never came. This on its own I wouldnt single out but
2. We ordered an anniversary breakfast that was late after we reminded them
3. We asked for airport transfer that never got booked.
Thats too many issues not to point it out.
Finally, we live in Mexico but met family over on holiday from the UK. We were preference they were not so when I was offered hydrotherapy that was free with the suite I wanted my cousin to get it as she wouldve loved it. They didnt permit it. If I asked for her in addition to me Id understand but I didnt take my free session.
Would we go again?
Yes we would. We go to cancun 3-4 times a year and chose Secrets The Vine because family were staying. The experience wasnt perfect BUT there is so much to like about the hotel, staff, food, guest interactions we will go back.
What I am not sure of is going preference again. I didnt think the service was there at all. But I would go back to the hotel more generally.
Graeme
Graeme (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月7日
Jorge
Jorge (2 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月28日
Guy
Guy (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月28日
Great property, convenient location. Amazing food options!
Otha
Otha (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月28日
My husband and I went there for the 1st time to Cancun and it was AMAZING. We loved everything.
ELIZABETH
ELIZABETH (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月27日
We had an awesome stay. The staff was incredibly hard working and accommodating. Everyone was so kind and made sure our stay was comfortable. Place was spotless, food was delicious. I read another review talking about how the lobby was hot. It’s Mexico, it’s hot everywhere. The rooms are comfortable and the a/c worked great.
Deidre Delight
Deidre Delight (6 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月26日
I loved my stay at Secrets the Vine. The customer service is impeccable, the staffs are very nice and at every customers needs. A lot of different options for food, you can eat and drink as many times as you like. The rooms are very clean, the pools also. Overall I loved my stay at Secrets the Vine
Djene
Djene (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月26日
Steve
Steve (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月26日
This was our first time at this property. The staff was amazing and so friendly. The beach was wonderful! The hotel itself was very clean and quiet. I would highly recommend!
Angela
Angela (4 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年10月25日
The lobby area were very warm and on the 17th floor where I stayed smelled like mold other than that the hotel is very nice
Keien
Keien (4 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年10月24日
Aleida S
Aleida S (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月23日
Rooms are stunning, food is extremely fresh and excellent at most of the restaurants. Extremely clean. Beach staff is amazing and always looking at the safety of the customers. SPA prices are prohibitive.
Amazing resort which may be perfect with a few improvements.
We will go back!
Massimiliano
Massimiliano (7 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年10月23日
They have to improve the transportation to the hotel, we did not have the chance to handle it with the hotel, the food and facilities are great.
Armando
Armando (3 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年10月23日
Air Conditioning in main lobby, buffet area, bars etc has been out for several weeks. Very hot and humid inside main floor. Most shows and entertainment are in the main lobby so be prepared to sweat.
Jeffrey
Jeffrey (9 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年10月23日
Hi, you must fix the heat issue on the main floor. You are making plenty of money. For you not to take care of this is totally unsatisfactory.