It is regrettable that I could not experience the many wonderful things about this property similar to what the other distinguished guests had shared here before.
Pros: The pool, we really enjoyed a private pool to our own. The staff are very courteous, especially Agus and Sam. The breakfasts are quite good.
Cons: there is no handheld shower, which led to inconvenience. The biggest issue above ALL is that the villa is infested with BED BUGS. I thought the stings were from mosquitoes because they told us there be would many. However, we found there are BED BUGS, and the staff confirmed it, and somehow still failed to sterilise the villa with high temperature steam. The problem persisted even when they offered to relocate us to another villa. I thought the General Manager could at least have communicated personally with us about this, but he did not. On the second to the last day of our stay the housekeeping team didn’t even bother to come, which was appalling to me.
This property has lost its function as an accommodation to me, as I failed to even sleep at night. I should have just left earlier and look for some more reliable hotels instead. Even now when I am writing this, I’m still under medical treatment on the ongoing effects of the BUGS. Once again, the staff themselves are wonderful, and I have to thank Mr. Anom for the lift to the airport. The problem lies with the management, as a result, I could not recommend this property.