It was a one time event to stay at the glass igloo, we anticipated the weather to be cold but it was unbearable, everyone had to walk back and forth to their cabins/igloo, if they could have offered any shuttle service, it would have been much better. We could not check till 3:15 pm when there check in time was 2pm. We had to contact them multiple times, finally a different very nice receptionist offered us a different igloo which was an upgrade. We were thankful for the upgrade. After reaching our igloo, there was no thermostat and the igloo was extremely cold. We couldn’t reach the front desk so had to walk back in the extreme cold to get someone to fix the heat. The front desk said they were extremely busy and therefore couldn’t respond to the WhatsApp messages. Finally when we back to the igloo, the maintenance guy had increased the heat. We lost our whole evening due to the factors above.
This is nothing to do with the resort but we didn’t have any northern lights sighting, of course that was our own luck!
We booked our ride back with the resort management, it was 15 minutes late too!
Suggestions for the resort management:
1. Increase front desk staff specifically in busy season
2. Provide a shuttle service ( it won’t cost you too much but make the life much easier for your customers)
