It's not a good experience with that hotel. 1. The bathroom is very very small, the sink is even placed in the room not in the bathroom. And the toilet is faced to the beds. 2. The bed is not comfortable at all. My family could not sleep. 3. The big problem with the hotel is the sound isolation. 4. The staff is not friendly and supportive. I was lost when I just got Wengen and called to get help. But the receptionist just tell me the name of hotel and then hanged up. And the next morning, after the check-out, they even refused to give me a cup of hot water unless I pay. I have traveled from US, Paris, Annecy, Geneve, Zermatt and Luzern. It never happened before. But it happened in that small town Wengen, in that hotel. The hotel cafeteria was even closed when I asked for hot water. But the staff was still willing to reopen the machine and give me some hot water. I was very Disappointed and just don't get. I even doubted whether I was still in Swiss or other country. I would never go back there, even Wengen. 酒店设施很差,房间很小,洗手间更小,连水斗都放不下,只能放在房间,马桶正对床。就像回到了上海旧式里弄。员工服务态度很差,我刚到翁根时找不到酒店,打电话给他们,他们居然就告诉我酒店名字就挂了我电话。最让我无法释怀的是,在我回酒店拿行李时,他们拒绝给我一杯热水除非我付钱。我一路旅行到过美国,日本,韩国,马尔代夫。这次一路从巴黎到南法再到日内瓦,采尔马特,卢塞恩,从未碰到如此酒店。我都在怀疑这里是不是瑞士。在采尔马特,我提出要热水时,酒店餐厅已经午休,但是人家还是重开机器给我热水。没想到在这么个小地方,本以为人情味很浓的地方居然碰到这种事,太糟心了。不推荐大家住那。其实,如果你不是去滑雪,只是看少女峰,不用住翁根。