Only the reception desk staff would we consider excellent quality. They were all very friendly and helpful! However, this hotel is way over-priced for what it has to offer (charging 69 euros per night is too much for the experience we discovered). Our initial room's bathroom had not been cleaned properly (the toilet had splashes of excrement on the sides, hairs everywhere, and dirty sink). Reception immediately found us a better room, bathrooms were clean, but floors had hairs throughout.
One reason we selected this more expensive hotel was because they advertised a swimming pool and gym. But upon check-in we were told that we'd have to pay yet another 10 euros each just to use the pool (and for only two hours)!!! The gym was free, but in a musty basement, where none of the weight machines worked, and no use-able free weights. Basically just a dirty room to do push-ups in. Best work out in your room instead.
As for the free breakfast, we found the water dispenser to be chlorine water (as if the water jug had been filled from the tap). The eggs tasted rotten, and even looked purple one morning. But the most off-putting element of having breakfast there was this stern brunette kitchen woman who would literally stare at you the entire time you're filling your plate, with a look on her face as if you're stealing her own food, making you feel extremely uncomfortable to return for even another cup of coffee!
Overall, I could not recommend for the price they charge.