Booked the Victoria Inn through Hotel.com for Friday after Boxing Day for 1 x night as travelling from Torquay to visit family. The booking process was easy however everything went pearshaped when we needed to cancel due to catching flu virus over xmas.
Called the Victoria on the day to inform them. Member of staff was really sympathetic and spoke to duty managerand was informed that they would put it on the system and i needed to cancel through Hotel.com but as a note was made they would refund cost of stay.
Informed Hotel.com and explained situation. I am now receiving contradictory information from both the Victoria and Hotel.com.
Hotel.com stating the Victoria will not refund and the Victoria stating that Hotel.com need to contact them in order for refund to be made.
I have saved all emails from both parties and cannot believe that such a simple request is now a task.
Please both sort it out between you and refund my aborted stay.
Anthony
Anthony (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月6日
john
john (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月27日
Really lovely staff who went the extra mile and a super comfy bed made this a great stay.
Kate
Kate (2 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月15日
Ann
Ann (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月2日
Laura
Laura (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月13日
Breakfast was lovely. Nice easy check in too.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年8月8日
Check in service was very flexible and the phone staff and Paul were extremely helpful and made our late arrival stress free.. The room was comfortable and clean but a bit dated & unfortunately the toilet seat was very stained and gave an initial impression that the toilet was dirty so would suggest replacing as soon as they can.. Breakfast options as suggestion for Children/teenagers could offer Pancakes .. Area is very quiet at night where the rooms are and plenty of amenities locally
Anne
Anne (1 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年8月3日
Unfortunately, the expectations were not so surprising in the room and the breakfast did not seem so fresh either.
The staff was very kind and helpful in everything and I can say that the staff deserves 5 stars.
Ioana
Ioana (1 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年7月30日
Quite Place where spent a pleasant stay
Pietro
Pietro (1 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年7月30日
Jens
Jens (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年7月29日
Ok værelse - men vindue ud til taget på havestuen
Kim
Kim (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年7月22日
Victoria Inn
Staff Ulta friendly. Nice full breakfast provided. Room small and very dated. Bed comfortable.
Tim
Tim (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月18日
Staff where very friendly and helpful. Breakfast was excellent. Superb english fry.
Room big, airy and spotlessly clean. Very quiet even though incorporated into a pub. Would definately recommend.
Warren
Warren (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月3日
Great staff
All staff were excellent and couldn’t do enough for you. Accommodation good and food nice, would recommend
Andrew
Andrew (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年6月29日
Excellent service, good pub food, free parking
The room we were given was very clean and comfortable for our 2night stay at Truro. It was also very convenient with free parking and easy access to local amenities. The breakfast was very delicious, and we had good vegetarian and vegan options. The staff was very helpful in making our stay comfortable and lovely.
Nehal
Nehal (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年6月23日
Anthony
Anthony (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年6月16日
Lovely stay
Lovely inn,good food,bedroom was big and airy,but one of the pillows was mouldy,we had to leave before cooked breakfast,but the lad was very helpful,and we had takeaway bacon baps,nothing was too much trouble
Suzanne
Suzanne (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年6月4日
This property was ok for an overnight stay, however not in walking distance to the town.
Catherine
Catherine (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年6月1日
Good and value for money. breakfast included. you have climb some stairs as hotel is located on rooftop of restaurant.
Pratik
Pratik (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年4月22日
Excellent
It was an amazing experience, the room was So spacious and comfortable, the service was top notch. We enjoyed every meals we had..Would definitely recommend and will definitely be back again😊😊
Dominic
Dominic (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年4月16日
The staff were amazing and very helpful, especially the waitresses serving the fabulous breakfasts
ANDREW
ANDREW (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年4月7日
Great
Great for a family of 5 with children too young for their own rooms. Very clean and tidy, comfy beds. Breakfast was nice
Charlotte
Charlotte (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年3月30日
Friendly, happy staff, nice pub food and accomodation was just right
Shubhashish
Shubhashish (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年3月21日
Excellent meals and very friendly staff. I would definitely stay here again, and recommend to friends.