Enjoyed the stay, family . Food is decent, enjoyed our one dinner at Luna Rosa, the buffets at Arete are also good, especially the aubergine dishes. Staff are all very friendly and helpful. Kids club was great (big thank you to Valentina and Barbara), lots of drawing, painting and other activities. Lots of reviews complain that everything is for french guests, this isn't true, there are two entertainment teams, one is french, the other is international (italian, dutch, portuguese to be precise and speak fluent English and German), the two teams work together to give an international service. Beautiful pools, nice big childrens playground. 5 star? Not sure, but you get what you pay for and it felt good value.
Negatives: the biggest is the temperature of the swimming pools, they were so cold my daughter (who loves swimming) didn't swim once, and didn't even want to use the slides! Big shame. Using covers at night would keep the temperature much higher at this time of year (can make a 5°c difference). There are also covers that can be walked on if safety is the concern. Even the sea was much warmer than the pools.
(If I'm being really picky the ice cream was also fairly unedible, cheap chemical flavourings, but hey, it's free and my daughter still enjoyed it!)
Big thank you to all the staff for an enjoyable stay!