Staying at the Merumatta was likened to Indonesian tourism in the 1980/90s. Everything was outdated - the villas were tired, and quite poorly furnished.
The aircon in bedroom had to be attended to three times, on the last night it spat ice before then again blowing warm air. We got sick of asking it to be repaired, when what actually was needed was to be replaced. The outdoor spa would only fill to half full due to leaks, so it could not be used. The shower head on en-suite bathroom was faulty, so we largely showed downstairs.
The breakfast was perhaps the most disappointing. It was poor quality and chaotic service. The salad bar was dirty, the egg station was slow and disorganized, juice warm and not fresh, coffee tepid - limited fresh fruit, you get my drift.
It was perhaps the worst breakfast experience I have had in Indonesia in the many times I have travelled here, and certainly not worthy of the hotel rating. We ate breakfast outside of the hotel a couple of days, because we just could not cope with the poor quality. It would benefit from an experienced and organized service manager - who understands modern hotel breakfast catering/service.
To balance my negatives, the cleaning service and linen were good, and the grounds lovely. Sitting at the beach to watch the sunset was a highlight; and the food and beverage prices were reasonable albeit limited to one venue.
This isn’t enough for me to consider returning or recommending to others. Overall disappointing.
