I reserved a non smoking room for 3 nights and my room is full of cigarette smell, especially in the bathroom. I called the reception to express dissatisfaction immediately and requested to change to another room, but because the hotel is full on that day, they cannot change the room for me. They are also not able to arrange for any compensation or refund for me. I have to stay in a room with strong smell of cigarette and all my clothes and luggage are filled with that smell the next day. The bed and pillows are full of cigarette smell too. I also cannot use the bathroom for that night as the cigarette smell is too strong. This is totally unacceptable but the hotel said they cannot do anything for me. I have also raised this concern through expedia website but there is no response from expedia or the hotel.